Houseperson

About the Role

Provides excellent guest service in an efficient, courteous, and professional manner; follows LBA standards of aggressively friendly hospitality while adhering to guidelines and procedures. Responsible for the cleanliness of public spaces, usage and organization of supplies, and assisting room attendants to ensure cleanliness standards are met. Assists the maintenance department with minor repairs and work orders.

Character traits of honesty and trustworthiness are essential to this position, as associates have access to guestrooms and property. Potential associates must pass appropriate security clearances per company policy.

Responsibilities

• Keep public areas of the hotel, grounds, and parking lot clean, maintaining brand standards and providing guest service when necessary, including assisting guests with baggage.
• Respond to guest requests, such as delivering supplies (shampoo, towels, roll-away beds, etc.) in a timely and hospitable manner.
• Perform minor troubleshooting and maintenance of hotel equipment (e.g., leaking faucets, running toilets).
• Set up meeting rooms if applicable.
• Adhere to general cleanliness guidelines for public areas of the property.
• Maintain a thorough knowledge of emergency procedures.
• Assist in housekeeping, laundry, or maintenance departments as needed.
• Other duties as assigned, based on the associate’s capabilities.

Requirements

• Experience in similar capacities (lodging, housing, hospitals, care facilities) preferred.
• High school diploma or equivalent.
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for up to eight hours, bend, stretch, reach, climb, and kneel.
• Must be able to see and hear.
• Must be able to communicate professionally with guests and co-workers.

Skills

• Proper handling of linens, terry, and other supplies with attention to sanitation and cost controls.
• Knowledge of safety and security measures; ability to report or correct hazardous conditions immediately.
• Ability to clean guest rooms to brand standards and follow training checklists for room attendants.
• Basic maintenance repairs (e.g., fixing leaking faucets, running toilets).
• Assist with guest issues while maintaining professionalism, hospitality, and guest privacy.
• Follow company procedures systematically.
• Work independently without direct supervision.
• Work as a team member and comply with all standards.
• Multitask while remaining service-centric.

Working Conditions

• This position requires a physical presence at the hotel and is not conducive to telecommuting or remote work.
• Standing and walking for long periods while maintaining a friendly, professional image.
• May be required to work outdoors in heat or cold for extended periods.
• May be required to work any day or shift, including nights and weekends.

Career Advancement

Possible advancement opportunities include:

• Room Attendant
• Maintenance Technician