Houseperson

About the Role

Provides excellent guest service in an efficient, courteous, and professional manner while adhering to guidelines and procedures. Responsible for the cleanliness of public spaces, supply organization, and assisting room attendants to meet cleanliness standards. Assists the maintenance department with minor repairs and work orders.

Shifts are available 7 days a week, including weekends, with 1st and 2nd shifts offered.

Prerequisites

• Honesty and trustworthiness are essential due to access to guestrooms and property.
• Must pass appropriate security clearances per company policy.
• Experience in similar capacities (lodging, housing, hospitals, care facilities) preferred.
• High school diploma or equivalent required.

Essential Job Functions

• Perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Stand for up to eight hours, bend, stretch, reach, climb, and kneel.
• See, hear, and communicate effectively with guests and co-workers.

Responsibilities

• Keep public areas of the hotel, grounds, and parking lot clean, maintaining brand standards and providing guest service, including assisting guests with baggage.
• Respond to guest requests (e.g., delivering supplies like shampoo, towels, roll-away beds) in a timely and hospitable manner.
• Perform minor troubleshooting and maintenance of hotel equipment.
• Set up meeting rooms if applicable.
• Adhere to general cleanliness guidelines for public areas.
• Maintain a thorough knowledge of emergency procedures.
• Assist in housekeeping, laundry, or maintenance departments as needed.

Required Knowledge, Skills, and Abilities

Knowledge

• Proper handling of linens, terry, and other supplies with sanitation and cost controls in mind.
• Safety and security measures; report or correct hazardous conditions immediately.
• Guidelines from the training checklist for areas to be maintained.
• Emergency procedures (Person in Charge).

Skills

• Assist with guest issues professionally while maintaining a hospitable and caring attitude.
• Maintain guest privacy.
• Follow procedures systematically.
• Basic maintenance repairs (e.g., leaking faucet, running toilet).
• Clean guest rooms to brand standards per the training checklist.

Abilities

• Work alone without direct supervision.
• Work as a team member.
• Comply with all standards.
• Multitask while remaining service-centric.
• Communicate professionally with guests and co-workers.

Working Conditions

• Physical presence at the hotel is required; remote work is not an option.
• Standing and walking for long periods while maintaining a friendly, professional image.
• May require long periods outdoors in heat or cold.
• May work any day or shift, including nights and weekends.

Career Advancement Opportunities

• Room Attendant
• Maintenance Technician