Houseperson

About the role

Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from rooms and/or the cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff.

Responsibilities

• Assist room attendants with heavy items such as mattresses and linens.
• Deliver linens and other supplies to room attendants.
• Remove all dirty linen from assigned Room Attendants’ carts and closets and transport to laundry.
• Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floors; remove non-floor closet items and store in appropriate areas.
• Respond to guests’ requests such as delivery of housekeeping supplies (e.g., linens, cots, etc.) in a timely and efficient manner.
• Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
• Report to supervisor needed repairs or unsafe conditions.
• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May collect newspaper and other items for recycling.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.

Requirements

• Basic reading, writing, and math skills.
• Some housekeeping experience and ability to speak English preferred.
• Ability to perform the following:
  • Carrying or lifting items weighing up to 75 pounds and pushing and/or pulling items up to 300 pounds.
  • Frequently standing up and moving about the facility.
  • Frequently handling objects and equipment to maintain the facility.
  • Frequently bending, stooping, and kneeling.
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when reading assignments and completing checklists.
• May be required to work nights, weekends, and/or holidays.

Work Area

Housekeeping areas, guest corridors, service elevators.

Pay

The hourly pay rate for this role is $17.75.

Benefits

Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401k for eligible employees.