Houseperson

About the role

The Housekeeping Houseperson (day or night shift) is responsible for cleaning and maintaining various public areas inside and outside the hotel, delivering amenities and requested items to guests, cleaning guest rooms when specially requested, assisting with laundry, monitoring indoor corridors and outside premises, and addressing guest complaints (e.g., noise).

Responsibilities

• Approach all guest and employee interactions in a friendly, service-oriented manner.
• Comply with company, hotel, and brand standards to ensure a safe and efficient operation.
• Complete stocking and organizational duties, including preparing housekeeping carts with guest supplies, cleaning supplies, and linen.
• Carry a communication device (pager, radio, etc.) and respond to all calls promptly.
• Deliver guest requests such as extra towels and amenities to guest rooms.
• Remove trash and debris from corridors, public areas, parking lots, pool areas, and other designated spaces.
• Maintain cleanliness in all rooms, closets, hallways, public areas, pool areas, and public restrooms.

Requirements

• 1-2 years of related work experience.
• Ability to stand and walk for up to 8 hours in a day.
• Ability to lift, push, or pull up to 50 lbs.
• Must be able to follow verbal directions and complete assigned tasks on schedule.

Benefits

• Excellent benefits for full-time associates, including medical, dental, life insurance, PTO, and a 401k with company match.
• Access to an excellent travel discount program.
• Opportunities for growth and internal promotion within Excel Hotel Group.

Excel Hotel Group is a fully integrated property ownership, management, and development company with a family-driven culture.