Housekeeping Supv

About the Role

The Housekeeping Supervisor is responsible for daily supervision of the housekeeping staff, quality service, guest satisfaction, and safety. They supervise daily cleaning operations and assist in the administration of housekeeping services in safe and efficient compliance with policies, procedures, and brand standards. The Housekeeping Supervisor ensures that guest rooms, public areas, and other spaces are clean, well-maintained, and meet the hotel's cleanliness and hygiene standards.

Responsibilities

• Staff Management:
  • Assist in hiring, training, and supervising housekeeping staff, including room attendants, housekeepers, and janitors.
  • Provide suggestions on work schedules and assign tasks to ensure adequate coverage and efficiency.
  • Conduct regular training sessions for housekeeping staff on cleaning techniques, safety protocols, and customer service.
  • Provide feedback to staff as needed on work performance.
  • Address any employee issues or conflicts that may arise.
• Quality Control:
  • Inspect guest rooms and common areas to ensure cleanliness and adherence to hotel standards.
  • Identify and address maintenance and repair needs within guest rooms and public spaces.
  • Monitor the use of cleaning supplies and equipment to maintain cost efficiency.
  • Handle guest complaints or concerns related to housekeeping services and resolve them promptly.
  • Enforce safety protocols and ensure that staff members use personal protective equipment (PPE) when necessary.
  • Comply with health and safety regulations and ensure the hotel maintains cleanliness and hygiene standards to meet legal requirements.
• Communication:
  • Collaborate with other hotel departments, such as front desk and maintenance, to coordinate guest services and maintenance requests.
  • Communicate with the hotel management team to provide updates on housekeeping operations and address any issues or concerns.

Requirements

• High school education; schooling in hospitality management, business, or related experience preferred.
• Familiarity with hospitality industry practices highly preferred.
• Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies.
• Ability to operate a computer, phone, and other office equipment.

Working Conditions & Physical Effort

Physical work is a primary part of this role. Physical requirements include:

• Extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 lbs.
• Work is performed in an interior hotel environment with equipment and machines.
• Exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.
• Exposure to hazards or physical risks requires following basic safety precautions and using applicable protective equipment.

Benefits

Benefits for Full-Time employees may include:

• Health, Dental, and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with company match
• Paid Time Off, Vacation, and Holidays
• Employee Assistance Program
• Hotel discounts to any property in the TPG portfolio and more

Benefits vary by location. Part-time benefits also available.