Housekeeping Supervisor (Springhill Suites)

Key Responsibilities

• Manage, train, and schedule housekeeping staff, including room attendants, laundry personnel, and supervisors.
• Inspect guest rooms, public areas, and work areas to ensure cleanliness standards are consistently met.
• Maintain par levels of linens, amenities, cleaning supplies, and other housekeeping inventory.
• Collaborate with the front office and maintenance departments to ensure guest satisfaction.
• Address guest complaints or concerns related to cleanliness promptly and professionally.
• Enforce safety and sanitation standards in compliance with hotel policies and health regulations.
• Prepare department budgets and monitor expenses to ensure cost control.
• Recruit, onboard, and mentor new housekeeping staff members.
• Implement eco-friendly and sustainable housekeeping practices where applicable.

Qualifications

• Proven experience (3+ years) in housekeeping management, preferably in a hotel or resort setting.
• Excellent leadership, communication, and organizational skills.
• Strong knowledge of housekeeping procedures, cleaning products, and safety standards.
• An ability to manage a diverse team and resolve conflicts professionally.
• Proficiency in English; bilingual skills are a plus.
• Flexibility to work weekends, holidays, and varied shifts as needed.
• Degree or certification in hospitality management is a plus.