Housekeeping Supervisor | Milwaukee Marriott West

Responsibilities

• Supervise housekeeping operations to ensure cleanliness and adherence to health regulations.
• Ensure achievement of overall financial results, guest satisfaction, and positive employee relations.
• Provide quality room cleanliness and room supplies to guests.
• Timely respond to guest concerns or requests in a courteous and friendly manner, focusing on service recovery when necessary.
• Train and model appropriate guest service standards to assigned staff.
• Assist with interviewing, hiring, coaching, and developing housekeeping associates.
• Evaluate staff performance and coach to ensure standards are met.
• Work with the manager to deliver discipline/corrective action and make termination decisions.
• Motivate staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
• Analyze quality issues, identify training needs, suggest changes, and ensure implementation to improve results.
• Utilize available resources and adhere to CSM training policies.
• Promote collaboration and maintain a positive, professional work environment.
• Attend all department/hotel meetings to ensure proper communication and planning.
• Support housekeeping/laundry initiatives and meet productivity standards.
• Manage labor through proper scheduling, monitoring, and adjustment based on business needs.
• Follow CSM procurement guidelines and apply good business judgment.
• Ensure sufficient room inventory is available and cleaned to maximize revenue.

Requirements

• Prior housekeeping supervision experience preferred.
• Attention to detail, customer-focused, and ability to perform job duties in a fast-paced environment.
• High school diploma or GED required.
• Ability to lift, push, and pull up to 75 pounds on a regular basis throughout the shift.
• Significant bending required.