Housekeeping Supervisor (FT) - The Langham, Pasadena

Responsibilities

• Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance.
• Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc.
• Train and monitor performance of room attendants and house persons.
• Provide organization, instruction, guidance, communication, counseling, as well as exercise good judgment, while reinforcing Langham's high standards of quality.
• Prepare work performance reports on all personnel assigned to work area and submit to the Housekeeping office.
• Insure all jobs are completed within the shift.
• Prepare P.M. room status report.
• Take requested inventories of furniture, fixtures, equipment and supplies, etc.
• Insure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines.
• Upon inspection of VIP rooms, make certain all VIP supplies are in place.
• Report all maintenance deficiencies in guest rooms and corridors via work orders.
• Telephone deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department.
• Expedite special guest requests, such as extra towels, blankets or pillows.
• Aid in any/all administrative functions like budgeting, forecasting, scheduling, inventory, and any other duties as assigned by Executive Housekeeper.
• Aid room attendants and house person in securing all supplies and tools necessary for the completion of their jobs as the need arises.
• Report all suspicious persons or actions, hazardous conditions, etc. to the Security Department.
• Respond to guest questions.
• Provide guest assistance, directions, and information as requested.
• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Other duties as assigned such as assisting Room Attendants when necessary.

Qualifications

• Requires walking 90 - 95 % of work day.
• Physical activities include walking, talking, seeing, hearing, climbing, sitting, fingering, crouching, bending, stooping, pushing, pulling.
• 50% of work day requires pulling and or pushing up to 50 pounds.

Special Skills Required

• Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment.
• Ability to read and write basic English in order to complete forms such as a room status report.
• Ability to provide clear direction, instruction and guidance to subordinates.
• Ability to organize and prioritize work, and meet deadlines.
• Ability to exercise judgment and implement control over the performance of subordinates.