Housekeeping Staff

Duties & Responsibilities

• Cabin Attendants: Clean and maintain park cabins, lodges, and other company-owned, private guest quarters. Safely maintain assigned housekeeping equipment and supplies. Ensure cabins are properly stocked and equipped. Remove trash and used linens from the guestrooms to prepare for the housekeeper to clean. Set climate control on approved temperature settings. Report maintenance issues discovered while cleaning. Record location and turn in lost and found items. Participate in other projects and activities as assigned.
• Housekeeping Inspectors: Regularly inspect cabins and lodges, and verify cleanliness meets brand standards. Ensure cabins are properly stocked and equipped. Report maintenance issues or damages discovered while cleaning/inspecting; ensuring follow-through on the reported issues. Monitor temperature controls and appliances to ensure all are off or set to proper levels. Work with housekeepers to clean all guestrooms. Record location and turn in lost and found items. Safely maintain assigned housekeeping equipment and supplies. Participate in other projects and activities as assigned. Administrative Duties: Mentor housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded. Reviews results of inspections with Cabin Attendants and Housekeepers; coaches and drives accountability and performance improvement. Uses reservation system to properly communicate room status; verifies stayovers, reports early check-outs, and communicates issues and discrepancies with the Guest Relations team.
• Launderry Attendants: Responsible for all laundry and linens of the park, cleaning and verifying cleanliness meets brand standards. Collect and sort linen into appropriate groups for washing. Separate stained linen from other dirty linen and treat according to policy and procedures. Transporting substantially large loads (wet and dry) in terry carts to the laundering area. Load and unload washers, dryers, and fold linens to company standards. Monitor supplies to ensure the department is well-stocked and organized; reporting any shortages to the Manager for re-ordering. Clean appliances and equipment, observe and report maintenance issues discovered while cleaning. Track discarded linens and report to Executive Housekeeper for the replenishing of stock. Record location and turn in lost and found items. Participate in other projects and activities as assigned. May assist teammates in collecting and delivering soiled linens to the laundry room. May assist teammates with cleaning duties.

Qualifications/Requirements

• Basic computer skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Able to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays