Housekeeping Operations Manager (Caesars Palace LV)

Responsibilities

Support with the operational functions within the department consistent with the strategic plan and vision for the department, the division and the property.

Actively participate with monitoring daily productivity to produce both short-term and long-term profitability.

Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements.

Maintain guest arrival/departure lines and the overall appearance of the lobby in order to provide a proper welcome statement to guests.

Participate in hiring functions such as scheduling and conducting interviews, issuing job offers, and scheduling Property orientation.

Work with the human resources department to ensure all service and regulatory related courses are completed in Insider Education and that all staff are fully compliant.

Issue discipline and follow up with coaching.

Requirements

• Bachelor degree in Hotel Management or related field or equivalent education and experience preferred.
• At least 3 years of housekeeping experience at a major hotel/resort complex.
• Excellent customer service skills.
• Able to lead and mentor a team.
• Able to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Able to effectively communicate in English, in both written and oral forms.
• Previous experience working in a large-scale luxury resort operations preferred.

Qualifications

• Must be able to work flexible hours, including evenings and weekends.
• Fast paced environment, multiple tasks to be handled under time constraint.
• Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner.
• Must be able to speak, read, write and understand English.
• Must be able to tolerate areas containing second hand smoke.
• Must be able to lift and carry 10 pounds.
• Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job.
• Must have manual dexterity to operate all office equipment.
• Must be able to recognize and respond to individuals with questions.
• Must be able to maneuver around office and property.