Housekeeping Manager- Hilton Garden Inn- Mt Laurel, NJ

Key Responsibilities

• Manage and supervise all housekeeping staff, including room attendants, housepersons, and laundry personnel
• Ensure guest rooms, public areas, and back-of-house spaces meet brand and company cleanliness standards
• Conduct daily inspections of rooms and public areas
• Staff Management & Development
• Recruit, train, coach, and evaluate housekeeping team members
• Create schedules based on occupancy forecasts and business needs
• Address employee relations matters in collaboration with HR
• Quality & Guest Satisfaction
• Respond promptly to guest requests and service issues
• Maintain high guest satisfaction scores related to cleanliness
• Implement continuous improvement practices
• Inventory & Cost Control
• Manage housekeeping supplies, linen, and equipment inventory
• Control costs while maintaining quality standards
• Coincide with vendors for supplies and services
• Compliance & Safety
• Ensure compliance with OSHA standards and hotel safety protocols
• Maintain proper handling of chemicals and cleaning equipment
• Support adherence to brand standards and audit requirements

Qualifications

• 2–5 years of housekeeping leadership experience in a hotel environment
• Strong knowledge of hotel housekeeping operations and brand standards (Hilton experience preferred)
• Excellent organizational and time management skills
• Ability to lead and motivate a diverse team
• Strong communication and problem-solving abilities
• Bilingual (English/Spanish) preferred