Housekeeping / Maintenance Manager

SUMMARY: The Housekeeping / Maintenance Manager is responsible for overseeing the daily housekeeping, cleanliness, maintenance, and general upkeep of the property. This position ensures that residential units, common areas, building facilities, and equipment are maintained in accordance with established quality, safety, and service standards. The Housekeeping / Maintenance Manager leads the housekeeping and maintenance functions, coordinates preventive and corrective maintenance activities, manages vendors and contractors as needed, and works closely with the General Manager and other departments to provide a well-maintained, safe, and welcoming environment for residents and guests. RESPONSIBILITIES: Oversee the daily housekeeping and cleanliness of residential, guest, common, and back-of-house areas, as applicableEstablish and maintain housekeeping standards, procedures, schedules, and inspection processesConduct regular inspections to ensure cleanliness and presentation standards are consistently maintainedCoordinate housekeeping assignments and ensure work is completed accurately and within established timelinesMonitor housekeeping supplies, linens, equipment, and inventory and coordinate replenishment as neededAddress housekeeping-related concerns and service requests promptly and professionallyOversee the day-to-day maintenance and general upkeep of the propertySupervise Maintenance Technicians and assign daily work orders, preventive maintenance tasks, repairs, and property projectsConduct routine inspections of the property to identify maintenance needs, safety concerns, and areas requiring repairEnsure maintenance requests and work orders are completed accurately and in a timely mannerCoordinate preventive maintenance programs for building systems, equipment, fixtures, and common areasAssist with troubleshooting and coordinating repairs involving plumbing, electrical, HVAC, appliances, lighting, fixtures, and other building systems within the scope of the positionCoordinate with outside vendors and contractors for specialized repairs and servicesMaintain accurate records of preventive maintenance, repairs, inspections, and vendor servicesMonitor maintenance supplies, tools, equipment, and inventoryRecruit, train, supervise, schedule, and evaluate housekeeping and maintenance employeesEstablish daily priorities and ensure appropriate staffing based on operational needsProvide coaching and corrective guidance to employees in coordination with Human Resources and the General ManagerEnsure employees follow company policies, departmental procedures, safety requirements, and service standardsAssist with departmental budgeting, purchasing, inventory control, and expense managementReview invoices and vendor services for accuracy as assignedMaintain relationships with contractors, suppliers, and service providersRespond appropriately to urgent maintenance issues and operational emergenciesCollaborate with Guest Services and other departments to resolve resident and guest concernsMaintain a professional and service-oriented environment at all timesPerform other duties and responsibilities as assigned by the General Manager Requirements QUALIFICATIONS: High school diploma or equivalent required; associate or bachelor's degree in Hospitality Management, Facilities Management, Engineering, Business Administration, or a related field preferredMinimum of 3-5 years of experience in housekeeping, facilities, maintenance, property operations, hospitality, condominium, or residential operationsPrevious supervisory or management experience requiredWorking knowledge of general building maintenance, including basic plumbing, electrical, HVAC, appliances, and preventive maintenance practicesExperience managing housekeeping operations strongly preferredExperience coordinating vendors, contractors, work orders, and preventive maintenance programsStrong leadership, organizational, communication, and problem-solving skillsAbility to prioritize multiple operational needs in a fast-paced environmentStrong commitment to resident and guest serviceBasic computer skills and ability to utilize work-order, property-management, scheduling, and other business systemsBilingual English/Spanish preferred PHYSICAL REQUIREMENTS: Ability to stand and walk for extended periodsAbility to bend, stoop, kneel, reach, climb stairs, and perform routine property inspectionsAbility to lift and/or move up to 50 pounds as necessaryAbility to work indoors and outdoors and occasionally in varying weather conditions