Housekeeping Lead. Seasonal. WorldMark Indio Resort

How You’ll Shine

• Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms:
• Maintains and adheres to housekeeping detail standards.
• Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies.
• Makes beds.
• Replenishes supplies, such as kitchenware and toiletries.
• Sorts, counts, folds, mark, or carries linens.
• Observes precautions required to protect resort guests and guest property, and reports damage, theft, and found articles to supervisors.
• Maintain positive customer and associate relationships.
• Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction.
• Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.

How You’ll Make An Impact

• Be responsive to the needs of our guests, associates and all we meet on the job, be respectful in every way; deliver a great experience.

What You’ll Bring

• Ability to work in a fast-paced environment.
• Strong ability to communicate effectively with employees, guest and owners.
• Possess ability to work independently and follow instructions.
• A professional appearance and positive, can-do attitude with team focus.
• Must be able to lift 50 pounds.

How You'll Be Rewarded

• Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
• Medical, Dental, Vision, Flexible Spending Accounts, Life and Accident coverage, Disability, Wish Day paid time to volunteer at an approved organization of your choice, 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information), Legal and identity theft plan, Voluntary income protection benefits, Wellness program (subject to provider availability), Employee Assistance Program.

Compensation

The hourly rate for this role is $19.00.