Housekeeping/ Laundry Attendant

Hourly Wage: $17.00 per hour

Sign-on bonus after 90 days of successful employment: $300.00

Benefits

• Paid uniforms
• Competitive salary
• Paid time off and paid holidays
• Career growth opportunities
• Medical and dental insurance with employer contribution
• Voluntary life insurance, disability, and Aflac insurance
• Company-paid life insurance and long-term disability
• 401(k) retirement plan
• Travel perks to resort locations
• Company perks program

Responsibilities

• Enter and prepare guest rooms for cleaning
• Perform cleaning tasks including dusting, vacuuming, mopping, cleaning bathrooms, removing and remaking beds, cleaning closets, and sanitizing guest accommodations while following standard operating procedures
• Replenish guest room and bathroom supplies
• Perform rotation cleaning duties such as steam-cleaning carpets, spring cleaning, and deep cleaning projects as assigned
• Perform minor maintenance duties such as changing light bulbs and filters
• Operate washers and dryers, including loading, unloading, and cleaning filters as necessary
• Sort, inspect, fold, and organize linens by category for storage and distribution
• Identify heavily soiled or damaged linens, record totals, and report shortages or replacement needs to the supervisor
• Organize and distribute linens to housekeeping attendants and maintain stocked housekeeping closets and storage areas
• Record monthly linen inventory and notify management of linen or supply shortages
• Report equipment malfunctions or maintenance concerns promptly
• Maintain cleanliness, sanitation, and organization of assigned work areas, laundry facilities, storage rooms, and housekeeping carts
• Update the status of cleaned rooms on assignment sheets or other designated tracking systems
• Return and restock housekeeping carts at the end of each shift
• Clean guest rooms, public areas, corridors, service areas, vending areas, restrooms, and other assigned locations throughout the property
• Collect trash throughout the property and assist with outdoor maintenance and special cleaning projects as assigned
• Anticipate guests' needs, respond promptly to guest requests and concerns, and maintain positive guest relations at all times
• Be knowledgeable of resort services, amenities, and local attractions to assist guests with inquiries
• Work to achieve and exceed guest satisfaction scores
• Assist team members as needed, including helping cover shifts, cleaning guest rooms, and supporting laundry operations
• Report for duty on time and in proper uniform
• Perform all other duties as assigned by management

Qualifications

• High school diploma or GED preferred
• Previous housekeeping, hotel, hospitality, or laundry experience preferred
• Strong attention to detail with a high standard of cleanliness
• Ability to work efficiently in a fast-paced environment while maintaining accuracy
• Ability to multitask and prioritize responsibilities
• High energy with a commitment to providing exceptional service
• Strong organizational and time management skills
• Flexible schedule with availability to work weekends and holidays