Housekeeping Inspector

About the Role

To inspect rooms and public areas, corridors to maintain high standards of cleanliness. The Hotel operates 24 hours a day, 7 days a week, requiring flexibility in shift days, starting times, and hours worked per week. Must be available to work weekends and holidays.

Responsibilities

• Visually inspect VIP rooms, guest rooms, and corridors for cleanliness and appearance.
• Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closets.
• Ensure all assigned tasks are completed within the shift.
• Report maintenance deficiencies in guest rooms and corridors via work orders.
• Telephone emergency maintenance issues (e.g., overflowing toilets, broken pipes, lights out, broken mirrors or windows) to the maintenance department.
• Expedite special guest requests, such as extra towels, blankets, or pillows.
• Open and close the Housekeeping Department; turn in all lost and found items and guest room keys.
• Adhere to all company policies, safety, and security procedures and rules.
• Know and follow department fire prevention and emergency procedures.
• Utilize protective equipment and report unsafe conditions, accidents, injuries, or property damage to management.
• Maintain a neat, clean, and well-groomed appearance per team member handbook standards.
• Perform related duties as requested by management and assist other Housekeeping Personnel when needed.

Requirements

• High School education preferred; college degree in Hospitality and Hotel Management is a plus.
• Minimum six months of inspector experience or one year of comparable housekeeping experience.
• Ability to read and write English to complete forms such as room status reports.
• Ability to provide clear direction, instruction, and guidance to subordinates.
• Strong organizational and prioritization skills to meet deadlines.
• Ability to exercise judgment and implement control over subordinate performance.
• Effective communication skills to interact with diverse individuals, provide information, and answer questions.

Physical Demands

• Ability to lift, reach, bend, stoop, stand, and walk continuously.
• Capable of pushing carts weighing up to 200 pounds.
• Lifting up to 50 pounds maximum.
• Frequent standing and walking for long periods, including twisting, bending, stooping, reaching, talking, hearing, seeing, and smiling.