Housekeeping – Houseperson

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel, and a chef-driven restaurant to create a unique and welcoming opportunity.

About the role

Cleans and prepares public areas according to an established standard of cleaning to assure guest satisfaction and the overall appearance of the property.

Reports to: Housekeeping Manager or Housekeeping Supervisor

Responsibilities

• Walks all assigned floors at beginning and end of shift.
• Removes service trays and any trash and notes any areas that need immediate cleaning.
• Removes soiled linen, terry, and trash from the housekeeping carts and takes to appropriate locations.
• Recycles bottles, cans, and papers in appropriate receptacles.
• Maintains all carpets through extraction and spotting methods.
• Protects furniture from wear & tear through preventative maintenance, including the rotation of mattresses and box springs.
• Deep cleans guest rooms: carpet, chairs, vacuuming behind furniture, metal vents, and the tile floor in the bathroom area.
• Cleans all public areas, elevators, service areas, stairwells, etc., while maintaining safety and security.
• Aids housekeepers as needed with removal of rollways and stripping of rooms.
• Reports any missing/found items, damages, and maintenance issues.
• Responds to guest requests and questions.
• Reports guest issues and complaints to Executive Housekeeper or Housekeeping Supervisor.
• Stocks linen closets with supplies (soap, shampoo, etc.).
• Other duties as assigned by your supervisor or manager.

Requirements

• Knowledge of carpet care, tile care, buffing machines, and extractors is a plus.
• Able to work a flexible schedule, as times needed vary based on occupancy.
• Must pass a background check.

Physical Requirements

• Must be able to lift up to 50 lbs and climb stairs numerous times daily.
• Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
• Must be able to bend down and get on and off the floor numerous times per day.

Qualifications

• High School Diploma/GED.
• Experience is a plus but not required.