Housekeeping House Attendant
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
About the location
An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighborhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck.
Our Vision
We are New York’s Luxury Lifestyle Icon.
Our Mission
To inspire meaningful connections…To curate exceptional experiences…To deliver passionate service… …with kindness, care and a commitment to excellence.
Our Purpose
To Enrich the Lives of Employees, Guests and the Community around us.
Our Values
- We think differently
- We are client obsessed
- We have passion
- We own it
- We truly care about each other
- We have integrity
About the role
The Four Seasons Hotel New York Downtown is looking for a Housekeeping House Attendant who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Housekeeping House Attendant, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel, Forbes 5 Star Spa, and AAA 5 Diamond Hotel.
You will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect, and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will shape your work environment by contributing new ideas, offering solutions, and collaborating with all departments.
Responsibilities
- Keep all guest corridors and public areas neat, vacuumed, and dusted.
- Ensure mirrors, furniture, floors, ashtrays, elevators, and doors are clean and mark/scuff-free.
- Maintain cleanliness of all service elevator landings, stairwells, and linen storage rooms by sweeping, mopping, and dusting.
- Remove all trash from areas.
- Move racks of clean linen to guest room floors and stock linen storage rooms daily with supplies and amenities.
- Empty trash and dirty linen from guest room floors.
- Respond to guest requests and inquiries while in the lobby; answer guest questions and direct them appropriately.
- Assist Housekeepers as required, including moving beds and furniture, turning mattresses, and removing or hanging sheers and drapes.
- Pick up and deliver guest request items on a timely basis, such as irons, ironing boards, cribs, and rollaways.
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee Handbook.
- Work harmoniously and professionally with co-workers and supervisors.
- Maintain a neat and clean personal appearance.
- Respond properly in any hotel emergency or safety situation.
- Perform other tasks or projects as assigned by hotel management and staff.
- Notice and report any maintenance deficiencies or repairs needed to your manager.
- Gather and utilize the proper equipment, materials, and chemicals in cleaning all office space.
- Remove Room Service dishes to the service area and trash from offices to the trash compactor area.
- Vacuum and shampoo carpets in all office areas as needed.
- Clean guest room windows as necessary; keep all public area windows and glass clean and streak-free.
- Polish furniture and clean glass in all office areas when necessary.
- Mop any area without carpet and clean and stock office restrooms.
- Keep the lobby and restrooms neat, clean, and well supplied.
- Spot all furniture and keep it in its proper place.
- Clean ashtrays, urns, elevators, elevator doors, windows, carpets, and collect trash throughout the hotel.
- Clean all brass in the public areas.
- Maintain all equipment and supplies and use them properly.
- Maintain cleanliness of locker rooms and back-of-house restroom facilities.
- Maintain cleanliness of the Meeting Room floor.
- Remove snow from the lobby brought in from outside and maintain lobby and rain mats during inclement weather.
- Utilize Rex – Hot SOS to be advised of assignments and other computerized applications.
- Communicate with the housekeeping team and relay pertinent information.
- Clean and maintain the main guest entrance area and adjacent plaza area, including removal of cigarette butts, trash, snow, leaves, etc.
- Remove bodily fluids with the appropriate safety equipment.
- Clean and maintain terraces.
- Report to work on time and be aware of schedule at all times; notify Supervisor if unable to attend work as per Four Seasons policy.
- Adhere to meal break policy and proper payroll procedures.
Requirements
- Some schooling preferred.
- One year of related work experience preferred.
- Ability to read, write, and speak English.
- Work authorization for the location is required.
Skills
- Enthusiastic, optimistic, and passionate.
- Self-driven and solution-oriented.
- Invested in team development and success.
- Sets expectations and inspects what is expected.
- Fosters inclusion and embraces diversity.
- Takes feedback as an opportunity for growth.
- Works smart, organized, and strategically to achieve goals.
- Client-obsessed, creating opportunities for meaningful connections and lasting relationships.
- Integrity with actions matching words.
Schedule
Thirty-five hours over a five-day period; scheduled days and times may vary based on need.
Pay
Hourly rate of pay: $30-$40.
What to Expect
You will be part of a cohesive team with opportunities to build a successful career with global potential. You will have access to a robust benefit plan, engage in diverse and challenging work, derive a sense of pride in work well done, and be recognized for excellence.
Learn more about what it is like to work at Four Seasons:
- Careers at Four Seasons