Housekeeping - Environmental Services Attendant (Part-Time)

Be a member of the winning team at Valley View Casino & Hotel – named one of San Diego's Best Places To Work by the San Diego Business Journal. Valley View is where fun and your future come together – join our team for a fun and exciting environment with amazing benefits that focus on you, your family and helping you reach your lifetime goals. Deeply rooted in the Valley Center community, the San Pasqual Band of Mission Indians has a rich local history with traditions founded upon “good neighbor” values.

About the role

The EVS Attendant is responsible for attending to the cleaning and stocking needs of assigned area(s) of the property. This position relies on limited experience, instructions, pre-established guidelines, and good judgment to perform the functions of the job.

Responsibilities

• Support and uphold Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
• Greet guests in a courteous and caring manner using personalized service.
• Dust, sweep, mop, scrub, vacuum, clean, and empty waste in assigned areas including but not limited to all floors, stairwells, parking lots, elevators, driving surfaces, furniture, draperies, wastebaskets, ashtrays, trash, and linen.
• Assist in minor maintenance such as changing light bulbs and unplugging toilets; report problems needing further attention to the Lead EVS Attendant or Housekeeping management.
• Stock and maintain housekeeping storage rooms, restocking and requesting supplies as needed.
• Routinely inspect work areas, identify potential problems or repair needs, and notify the Housekeeping Office for maintenance scheduling.
• Properly tag lost and found items and deliver them to the Housekeeping Office for storage.
• Facilitate the flow of information throughout the department by attending regularly scheduled meetings with team members on assigned shift.
• Maintain a working knowledge of company facilities and special events on property to advise guests and fellow team members.
• Perform other duties as assigned by management.
• Conduct all responsibilities in a professional and ethical manner.
• Maintain a consistent, regular attendance record.
• Adhere to performance standards, company policies, and procedures as they relate to the department.

Requirements

• Ability to understand oral and verbal communication while using Valley View Casino & Hotel’s communication tools, including radios and cell phones.
• Ability to speak and understand the English language.
• Ability to read, analyze, and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in English.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form referring to established guidelines, policies, and procedures.
• Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions.
• Ability to work with mathematical concepts and apply them to practical situations (fractions, percentages, ratios, and proportions).
• Use good judgment when providing information to guests and maintain positive guest relations at all times.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must successfully pass applicable auditions or skill testing and a drug screening test.

Preferred Qualifications

• Previous hospitality experience.
• High School Diploma or GED equivalent.

Physical Requirements

• Clear vision (close, distant, peripheral, and depth perception) for navigating office and casino environments, reading reports and policies, and operating data processing equipment.
• Regularly required to talk and hear.
• May be required to stand, walk, sit, and use hands to manipulate, handle, or feel.
• Regularly required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and taste or smell.
• Must frequently lift and/or move 25 pounds and occasionally lift and/or move up to 50 pounds.

Working Conditions

• The Casino is open 24 hours per day, seven days per week; flexibility to work any and all shifts is required.
• Exposure to secondhand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles.
• Usually subject to inside environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes.
• Occasionally subject to outside environmental conditions and to wet, hot, and/or humid conditions.
• The noise level in the work environment is usually moderate to loud.

Native American hiring preference applies.