Housekeeping Coordinator

The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, offers a unique opportunity to work in a place of exceptional art and elegance, where history and culture meet renewed Venetian style. Known for impassioned service, a delectable culinary experience, and an intimate wellness haven, the hotel is a reference point for the world's elite during international events such as the Biennale, Carnival, and the Venice Film Festival.

About the role

Full-time role (40-hour working week: 8 hours per day, 5 days a week with 2 days off).

Responsibilities

• Assist manager and supervisors in inspecting guest rooms, public areas, etc. after cleaning to ensure quality standards.
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assist Housekeeping management in managing daily activities.
• Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry.
• Document issues with discrepant rooms for the Front Desk.
• Prepare, distribute, and communicate changes in assignment sheets/workboards under supervisor guidance.
• Communicate issues to the next shift and complete required paperwork.
• Use company tools such as GXP and Opera for department operations.
• Follow all company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Support all co-workers, treating them with dignity and respect, and work toward common goals.
• Comply with quality assurance expectations and standards.
• Enter and locate work-related information using computers and/or point-of-sale systems.
• Perform other reasonable job duties as requested by the Housekeeping Manager.
• Follow Standard Operating Procedures and brand guidelines.

Requirements

• Legal right to work in Italy with a valid work permit for a full-time role (40 hours/week).
• At least intermediate proficiency in Italian and English.
• Previous housekeeping supervisory experience is a plus.
• Understanding of rooms operations and luxury hospitality.
• Technical knowledge of Opera is ideal.
• Reliability, motivation, and strong attention to detail.
• Passion for luxury housekeeping standards and procedures.

Benefits

• Professional career progression at an international level across 10,000 Marriott hotels.
• Learning and development opportunities online, on the job, and in-class.
• Discounts on hotel rooms, gift shop items, food, and beverage.
• Encouraging management and team-spirited colleagues.
• Participation in charity events, wellbeing activities, and voluntary work in the Venice community through the TakeCare program.
• Canteen service and uniform provided.