Housekeeping Coordinator

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

About the location

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About The Role

This position is dedicated to managing the calls into the housekeeping department and ensuring all guest requests are forwarded to the appropriate individual to follow through on request, facilitating the operational efficiency of the Housekeeping Department.

Responsibilities

• Manage incoming calls to the housekeeping department
• Ensure all guest requests are forwarded to the appropriate individual for follow-through
• Facilitate operational efficiency within the Housekeeping Department

Qualifications

• Prior housekeeping coordinator, receptionist, or high-volume call center experience, preferably in a luxury hotel or resort
• Excellent interpersonal and communication skills
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions
• Work authorization in the United States

Skills

• Passion for flawless service
• Highest level of integrity and work ethic

Benefits

• Competitive wages and a comprehensive benefits package
• Medical, Dental, Vision, and 401K with employer match starting at 30 days
• Paid Time Off plans starting on the day of hire
• Employee Cafeteria available for meals
• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide
• Tuition reimbursement
• Opportunity to be a part of a cohesive team in an inclusive work environment
• Wellbeing and mental health initiatives
• Embracement and promotion of diversity in the workplace

Schedule

A successful candidate will have a flexible schedule, with the ability to work morning, afternoon, or evening shifts, weekends, and holidays.