Housekeeping Coordinator

About the role

Four Seasons Hotel Silicon Valley is currently looking for a Housekeeping Coordinator.

Essential Function Of The Job

Coverage of all Housekeeping operations to ensure guest rooms and public areas are maintained to Four Seasons standards while delivering efficient communication and guest satisfaction.

• Respond to and manage guest and interdepartmental requests received via telephone, FS Messenger (chat), and Microsoft Teams/Outlook email, using professional etiquette while accurately documenting and assigning tasks for timely completion.
• Coordinate and prioritize guest requests and traces based on VIP status and arrival times, while reviewing guest reservations to ensure accurate notes, specials, and traces are properly recorded and maintained.
• Oversee the coordination of room attendants and house attendants by prioritizing tasks based on business levels and guest arrival and departure patterns, while coordinating and directing Housekeeping activities through ongoing communication with floor supervisors and other departments to ensure accurate room status and timely service delivery.
• Operate PMS and HotSOS systems to update room status, print designated reports, and distribute them accordingly.
• Maintain and monitor Out of Order rooms and follow up on discrepant or incomplete work before and after shift handovers.
• Prepare and track maintenance work orders in coordination with Engineering to ensure timely completion.
• Handle guest laundry requests including item counting and charge posting in accordance with procedures.

Qualifications And Skills

• Minimum of 1 year of experience in the Housekeeping Department or Rooms Division preferred.
• Working knowledge of computer systems required; experience with Opera is preferred.
• Strong ability to multitask, prioritize responsibilities, and manage competing demands effectively.
• Demonstrated proficiency in typing to produce accurate and timely work, with fluency in spoken and written English required.

This role involves direct interaction with employees and guests; therefore, strong communication skills are essential.

Must have current authorization to work in the United States. Bilingual proficiency in Spanish is preferred.

What To Expect

Hourly rate $28.07
Be part of a cohesive team with opportunities to build a successful career with global potential
Medical, dental, and vision insurance
Holiday, vacation, and sick pay
401k participation with a company matching program
Complimentary stays at Four Seasons worldwide (subject to availability)
Free employee meals prepared by the culinary team
Complimentary dry cleaning of employee uniforms
Free employee parking

Benefits

Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf