HOUSEKEEPING COORDINATOR

About the role

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Responsibilities

• Adequately staff for the day’s workload and the next day’s workload, using forecast and productivity guidelines, making any adjustments necessary to cover for call-offs or fluctuation in occupancy.
• Prepare “Opening the House” duties, i.e. run LMS Housekeeping Section Report and assign work assignments to Housekeepers according to their sections.
• Run turndown report and assign to appropriate team members.
• Hand out master keys and sign out sheets to Housekeepers and Housemen and collect and secure master keys at end of team members’ shift.
• Answer all calls whether on the telephone or on the radio in a quick and professional manner. Ensure all guest requests are handled and delivered promptly and the guest request log is maintained accurately.
• Throughout the day, provide room status updates to Housekeepers, including advising them of any late check-outs, stay-overs or early departures.
• Perform random room inspections using the standard Housekeeping Room inspection sheet and forward to management once complete.
• Track and assign rooms that are due for preventative maintenance.
• Communicate with Front Desk on the status of guest rooms to ensure accurate and timely reporting on room availability.
• Ensure all discrepant rooms are resolved with the Front Desk.
• Receive and record all lost articles found in the hotel. Maintain the Lost and Found Article log, inquiry Log, and the Mailing Log to track these items.
• Able to fill in at any Housekeeping position if needed.
• Serve as a role model by projecting a professional image at all times.
• Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
• Handle customer enquiries and support all customer service programs.
• Understand and adhere to regulatory, department and company policies and procedures.
• Protect and preserve assets of the company.

Requirements

• High school diploma or equivalent and a minimum six months related experience; or equivalent combination of education and experience.
• The ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• The ability to effectively communicate with correct English grammar skills including verbal and written communications.
• The ability to build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders.
• The ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• The ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• The ability to deal with problems involving several concrete variables in standardized situations.
• The ability to qualify for any and all licenses or permits required by local, state or federal law.

Qualifications

• Must have the ability to effectively and efficiently use all computer software and hardware including but not limited to Microsoft Word, Excel, Power Point, Access and slideshow presentations.
• Must have the ability to maintain confidentiality at all times.
• Must understand and adhere to regulatory, department and company policies and procedures.
• Must protect and preserve assets of the company.

Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively communicate with correct English grammar skills including verbal and written communications.
• Ability to build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders.
• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to qualify for any and all licenses or permits required by local, state or federal law.

Benefits

• Paid time off is earned according to the local policy and increases with the length of employment.
• Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.

Pay

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

Schedule

Our schedules are flexible and can vary depending on the position and location. Please refer to the job description for specific details.