Housekeeping Coordinator - Amangiri

Key Responsibilities

• Ensure guest needs are met and expectations exceeded through timely, accurate service.
• Open the housekeeping morning shift and prepare updated boards with guest information.
• Issue keys/Voxer devices to staff, maintaining accurate records and filing.
• Answer housekeeping calls promptly and courteously, resolving or relaying requests efficiently.
• Maintain daily housekeeping reports, logbooks, and lost & found records.
• Update Opera with current room status and track minibar usage and villa cleaning hours in Excel.
• Support maintenance requests by coordinating with Engineering and ensuring follow-up.
• Monitor housekeeping inventory, order supplies, and ensure forms are readily available for staff.
• Assist with departmental inventories and record-keeping.
• Uphold high grooming standards, a neat uniform, and adherence to Amangiri policies and procedures.
• Provide cross-departmental support and assist management as needed.

Required Experience & Qualifications

• Strong computer skills, including proficiency in Excel; ability to learn Opera and other systems quickly.
• Excellent communication and organizational abilities.
• High school diploma or G.E.D. required.
• Strong attention to detail, with the ability to work independently in a fast-paced environment.
• Team-oriented mindset with sensitivity to cultural nuances.
• Ability to manage multiple tasks with professionalism and discretion.
• Multilingual skills are a plus.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement plan with company match.
• Paid time off and sick leave.
• Complimentary colleague meals during shifts.
• Uniforms and laundering services.
• Access to on-site wellness and recreational activities.
• Employee rates on Aman stays, spa treatments, and retail products.
• Opportunities for internal advancement and training.
• A unique, serene workplace in a remote desert location.
• Colleague recognition programs and social events.