Housekeeping Associate

About the role

This position is responsible for cleaning guestrooms according to company standards. Assists guests by providing friendly, courteous, and professional service, including adherence to health regulations to ensure guest satisfaction.

Responsibilities

• Clean and ensure the necessary amenities and supplies are in guest rooms.
• Ensure cart, linen, rooms, and equipment are clean and in working order.
• Accountable for guest satisfaction as it pertains to housekeeping service at the property.
• Assist and respond to guest requests in a positive and timely manner while providing the highest level of quality service.
• Work as a team player and actively contribute to the efforts of other departments as necessary.
• Understand and follow the company guest service recovery program.
• Understand and follow company lost and found procedures.
• Ensure a clean and safe work area in compliance with company, brand, local, state, and federal regulations.
• Inspect rooms for maintenance needs and report any maintenance service issues.
• Knowledgeable on the safe use of chemicals utilized within the housekeeping department.
• Follow all company procedures for guest/employee incidents.
• Knowledgeable of hotel emergency procedures.
• Produce required volume of work by planning, organizing, and prioritizing work duties.
• Adhere to the company attendance policy, grooming and appearance standards, and general work rules and department procedures.
• Attend all required department and hotel meetings.
• Responsible for the proper use of all equipment and supplies.

Requirements

• High school diploma or GED preferred.
• Housekeeping/laundry experience preferred.
• Attention to detail, customer-focused, and the ability to perform job duties in a fast-paced environment.
• Maintain predictable and reliable attendance.
• Ability to lift, push, and pull up to 50 pounds consistently throughout the shift.
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods.

Benefits

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Benefits include:

• Medical, dental, and vision insurance plans.
• Company-paid life insurance and short-term disability coverage.
• Company-paid long-term disability coverage for eligible employees.
• 401(k) plan with company match.
• Tuition reimbursement.
• Voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft).
• Time-off.
• Scholarship program.
• Generous hotel discounts.

For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.