Housekeeper- WorldMark Leavenworth Park Village

About the role

We Put the World on Vacation Travel + Leisure Co. is a leading vacation ownership and travel membership company. Our associates help millions of travelers worldwide enjoy exceptional experiences.

Responsibilities

• Cleans resort units to include sleeping quarters, kitchens, bathrooms, and living rooms.
• Maintains and adheres to housekeeping detail standards.
• Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies.
• Makes beds. Replenishes supplies, such as kitchenware and toiletries.
• Sorts, counts, folds, marks, or carries linens.
• Observes precautions required to protect resort guests and guest property, and reports damage, theft, and found articles to supervisors.
• Maintain positive customer and associate relationships:
• Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction.
• Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.
• Make appropriate service recovery recommendations.
• Promote team work and quality service through daily communications and coordination with other departments.
• Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.
• Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience.
• Perform other duties as needed.

Requirements

• High School diploma or equivalent preferred.
• Detail oriented with organizational skills.
• Familiarity with cleaning products and equipment.
• Ability to read and comprehend routine instructions, short correspondence and memos.
• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
• Must be people oriented and able to work independently or with others as needed.

Qualifications

• Six months related housekeeping experience.

Skills

• Knowledge of general cleaning concepts.
• Knowledge of cleaning chemicals.
• Experience with cleaning tools and equipment.

Benefits

• Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
• Medical, Dental, Vision, Flexible Spending Accounts, Life and Accident coverage, Disability, Paid time off including 12 vacation days and 6 holidays per year, prorated based on your hire date, Sick leave in accordance with applicable laws and/or ordinances, Wish day paid time to volunteer at an approved organization of your choice, 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information), Legal and identity theft plan, Voluntary income protection benefits, Wellness program (subject to provider availability), Employee Assistance Program.

Pay

Generally starting at $17.25 - $17.25 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Schedule

Not specified.