Housekeeper - Twin Farms

About the role

Located in the serene hills of Barnard, Vermont, Twin Farms is a private, all-inclusive luxury resort exclusively for adults. Set on 300 acres of pristine countryside, the resort is renowned for its Forbes Five-Star hospitality, exceptional farm-to-table dining, and deeply personalized service. Since opening in 1993, Twin Farms has been defined by timeless standards of excellence and a genuine commitment to thoughtful, detail-driven hospitality. Our team members are at the heart of the guest experience, bringing integrity, care, and pride to everything they do.

Responsibilities

• Care for and prepare guest rooms and common areas to Twin Farms service standards.
• Perform room make‑up and turndown service: remove trash and laundry; sanitize and clean bathrooms, fixtures, mirrors, and eating areas; dust; vacuum; make beds; replenish amenities (firewood, toiletries, etc.); reset fireplaces as needed.
• Complete room turnovers: prepare rooms for guest check‑in, including stripping and making beds with fresh linens, cleaning bathrooms, vacuuming, dusting, and restocking amenities.
• Maintain cleanliness and presentation of common areas.
• Provide laundry support as needed: gather and transport linens and laundry; load machines, fold, store, and deliver items as required.
• Inventory and restock housekeeping closets with linens and amenities.
• Maintain department spaces: laundry building, bathrooms, break rooms, and office areas.
• Operate a company vehicle carefully; ensure vehicles are cleared of supplies and refuse at the end of each shift.
• Complete work thoroughly and on time while maintaining service standards.
• Observe and report maintenance issues, missing inventory, or damage.
• Assist with additional tasks as assigned.

Physical Requirements

• Stand and walk for extended periods throughout the shift.
• Frequently bend, stoop, kneel, reach, twist, and perform repetitive hand and upper‑body movements associated with cleaning, bed‑making, vacuuming, and handling linens.
• Regularly lift and carry items weighing up to 30 pounds.
• Occasionally lift or handle items weighing up to 50 pounds, with assistance or appropriate equipment when needed.
• Regularly climb and descend stairs while carrying linens, amenities, cleaning supplies, firewood, and other items weighing approximately 20–30 pounds.
• Push and pull housekeeping carts, linen carts, vacuums, and other equipment.
• Transport laundry, supplies, amenities, and other materials between guest accommodations and department areas.
• Work throughout multiple buildings and guest accommodations across the property.
• Safely perform repetitive physical tasks throughout the shift.

Qualifications

• Strong attention to detail and commitment to luxury service standards.
• Positive, “can‑do” attitude and pride in maintaining an exceptional guest environment.
• Able to work independently with minimal supervision and strong follow‑through.
• Team‑oriented and comfortable collaborating with other departments.
• Clear and professional communication.
• Comfortable with infrequent use of cleaning supplies and chemicals.
• Safety‑minded and attentive to safe work practices.
• Professional presentation and a guest‑ready demeanor during occasional guest interaction.
• Good judgment, discretion, and the ability to work calmly in a high‑expectation environment.
• Flexibility in schedule as business needs change; holiday and peak‑period availability is typical.
• Reliable attendance and punctuality.

Benefits

• Health, dental, and vision insurance with employer contributions.
• Complimentary life insurance.
• 401(k) retirement