Housekeeper Supervisor

About the role

The Housekeeping Supervisor/Inspector is responsible for ensuring the cleanliness of hotel guest accommodations and public areas according to the standards established by the hotel.

Responsibilities

• Manages room cleaning operations to ensure methods meet company and brand standards and keeps room cleaning deficiencies to a minimum.
• Inspects assigned units each day, ensuring that all standards are met and corrective action is taken by attendants as required.
• Inspects all VIP rooms daily.
• Ensures all standards of operation operate effectively such as linen & inventory control procedures, rotation of mattresses, key control procedures, safety and security procedures, storeroom organization and cart stocking, lost and found.
• Projects a professional image of the hotel.
• Responds promptly and follows through on guest requests in an effective and friendly manner to exceed guest expectations for service.
• Personally inspects rooms and public areas.
• Oversees an ongoing general cleaning program with documented records for each unit.
• Successfully completes daily housekeeping reports in a timely manner.
• Ensures all housekeeping and laundry equipment is maintained in working order through communication with the Executive Housekeeper and follow-up with the maintenance department.
• Monitors labor for the day, ensuring productivity standards remain on track.
• Maintains linen and supply costs within annual budget.
• Monitors and controls inventories and conducts accurate linen and supply inventory.
• Ensures key control procedures are followed.
• Knows and teaches safety prevention rules and techniques including fire safety to minimize workers compensation claims and company liability.
• Works with all departments on a regular basis to solve interdepartmental hotel operations problems, to promote excellent guest service and to promote programs.
• Maintains punctual, regular and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with guests and coworkers and including the ability to communicate effectively and remain calm and courteous under pressure.
• Respectfully takes direction from supervisor.
• Complies with all safety policies, practices and procedures and reports all unsafe activities to supervisor.
• Participates in proactive team efforts to achieve hotel and company goals.
• Provides leadership to others through example and sharing knowledge and skills.

Supervisory Responsibilities

• This position directly oversees and supervises all positions in the department.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Oversees the day-to-day operations of all housekeeping associates.
• Assigns, monitors and reviews progress and accuracy of work, directing efforts and providing technical guidance on complex issues.
• Trains and develops subordinate staff, estimates personnel needs, assigns work, meets completion dates, interprets and ensures consistent application of organizational policies with limited or no guidance.

Qualifications

• Ability to perform essential duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education and/or Experience

• High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

• Must be able to read, write and speak English.
• Must be able to read and interpret simple and complex documents, reports, manuals and correspondence.
• Must be able to write simple and complex documents, reports, and correspondence.
• Must be able to speak effectively with clear speech to individuals and groups.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Computer Skills

• Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Requirements and Environmental Conditions

• The associate must frequently lift and/or move up to 10 pounds and very rarely lift and/or move up to 25 pounds.
• While performing the duties of this job, the associate is regularly required to stand, talk, hear and walk; reach with hands and arms; use hands to finger, handle or feel.
• The associate is occasionally required to climb or balance, stoop, kneel, crouch, or crawl, taste or smell.
• The associate is occasionally required to sit.
• The associate must be able to read, see (close, distance and peripheral vision), adjust focus and apply depth and perception vision.
• While performing the duties of this job, the associate is occasionally exposed to work near moving mechanical parts, outdoor weather conditions, fumes or airborne particles, and toxic or caustic chemicals.
• In rare occasions, the associate is required to work in high, precarious places, and wet or humid conditions (non-weather).
• The noise level in the work environment is usually moderate.