Housekeeper - Room Attendant

About the role

The Housekeeper is responsible for maintaining the cleanliness and appearance of guest rooms and public areas within the hotel. The primary focus is on ensuring a welcoming, clean, and comfortable environment for all guests.

Responsibilities

• Clean and reset guest bedroom and bathroom areas according to established standard, using provided chemicals and cleaning equipment properly and safely
• Maintain cleanliness of hallways and common areas as assigned
• Perform other duties as requested, such as cleaning unexpected spills or completing special guest requests
• Assist other housekeeping associates in maintaining clean and organized work and public areas
• Participate in the hotel’s carpet care program by spotting carpet during room cleaning
• Report any maintenance issues or needs to the Supervisor
• Stock and maintain housekeeping carts and linen storage rooms
• Complete “room assignment sheet” accurately, documenting completed tasks and any issues encountered
• Respond promptly to guest complaints or special requests, ensuring guest satisfaction
• Follow proper procedures for entering guest rooms, ensuring guest privacy and security
• Greet guests with a smile, make eye contact, and offer friendly assistance when interacting
• Adhere to all company policies and procedures related to safety and security, including proper handling and storage of keys and lost and found items
• Be knowledgeable of policies regarding emergency procedures and bloodborne pathogen protocols
• Communicate effectively with coworkers and other departments, contributing to a supportive work environment

Qualifications

• Education: High School diploma or equivalent preferred
• Experience: No prior experience required; hospitality experience is a plus
• Basic communication skills, both verbal and written
• Must be able to stand and exert well-paced mobility for up to 8 hours
• Must be able to lift up to 30 lbs on a regular and continuing basis
• Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks
• Must maintain a neat, clean, and well-groomed appearance according to company standards
• Flexibility to work varying schedules, including nights, weekends, and holidays

Pay

$15.50 per hour (Additional $1.00 per hour on Saturday & Sunday)

Schedule

Flexibility to work varying schedules, including nights, weekends, and holidays

Benefits

• Health & Wellness: Medical, Dental, Vision, Flexible Spending Account (FSA), Health Savings Account (HSA)
• Financial Security & Peace of Mind: Basic Life Insurance & AD&D, Voluntary Life Insurance, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Critical Illness, Hospital Indemnity & Accident Plans, Pet Insurance, 401(k) Retirement Plan
• Time to Recharge: Paid Time Off (PTO), available as it’s accrued