Housekeeper - Renaissance OKC

Position Summary

The Housekeeper is responsible for maintaining exceptional standards of cleanliness, presentation, and comfort throughout guest rooms and assigned public areas. This position plays a vital role in delivering a refined, personalized guest experience by ensuring all spaces reflect the luxury or boutique hotel service standards while interacting with guests in a warm, professional, and discreet manner.

Primary Job Duties

• Clean, service, and maintain guest rooms, suites, and corridors according to luxury boutique hotel standards.
• Make beds with precision, ensuring linens are crisp, properly aligned, and free from defects.
• Clean and sanitize bathrooms, fixtures, mirrors, floors, and surfaces using approved cleaning products and procedures.
• Replenish guest room amenities, linens, towels, and supplies in accordance with brand standards.
• Inspect guest rooms for cleanliness, presentation, and maintenance concerns; report issues promptly.
• Maintain assigned public areas, including hallways, stairwells, and service areas, ensuring a pristine appearance.
• Communicate courteously and professionally with guests when encountered, acknowledging them warmly while maintaining privacy and discretion.
• Respond promptly to guest requests or concerns and coordinate with supervisors or other departments as needed.
• Handle guest belongings with care, respect, and confidentiality.
• Follow hotel security, privacy, and lost-and-found procedures.
• Safely operate housekeeping equipment and use cleaning chemicals in accordance with training and safety guidelines.
• Adhere to all health, safety, and sanitation regulations.
• Support sustainability and environmentally responsible initiatives.
• Work collaboratively with housekeeping, front desk, and maintenance teams to ensure seamless service.

Knowledge, Skills And Abilities

• Prior housekeeping experience in a luxury hotel, boutique hotel, or high-end residential setting preferred.
• Strong attention to detail with a commitment to maintaining immaculate spaces.
• Professional appearance and service-oriented demeanor.
• Strong verbal communication skills and ability to interact graciously with guests.
• Ability to follow detailed procedures and brand standards consistently.
• Excellent time management and organizational skills.
• Ability to work independently and as part of a team.
• Flexibility to work weekends, holidays, and varying shifts.

Physical Demands

• Ability to stand, walk, bend, kneel, and reach for extended periods.
• Ability to lift, push, and pull up to 35 pounds.
• Ability to operate housekeeping carts, vacuums, and cleaning equipment safely.
• Must wear required personal protective equipment per job responsibilities.