HOUSEKEEPER LEAD (FULL TIME)

Job Summary

Supervises, trains and inspects the performance of assigned housekeeping staff to ensure all procedures are completed to unit's standards. Assists where necessary to ensure optimum service to guests.

Essential Duties and Responsibilities

• Provides quality service to customers by providing one-on-one attention to detail.
• Ensures assigned staff have reported to work and clocked in properly; documents late or absent employees.
• Resolves internal/external guest complaints to ensure guest satisfaction.
• Documents call offs, and replaces for any shift.
• Captures and distributes assignment sheets to staff and reviews priorities.
• Communicates additions or changes to the assignment sheets as they arise throughout the shift.
• Assigns designated keys, radios and beepers to assigned staff.
• Maintains accurate record of such assignments and ensure security of keys.
• Checks all equipment used by staff for proper supplies, neatness, cleanliness and mechanical problems.
• Instructs designated personnel to correct deficiencies.
• Inspects areas to confirm cleaning standards have been met.
• Assists staff to ensure highest standards of cleanliness and service.
• Contributes to the team; exhibits professionalism with customers, fellow employees and others.
• Performs other duties as assigned.

Fixed Pay Rate

$19.00 per hour.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• IDentify Theft Protection
• Pet Insurance
• Other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commute Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Qualifications

Prior housekeeping and data entry experience preferred.

Requirements

Full time schedule. Hours and days may vary, including rotating weekdays, weekends, and holidays. Further details upon interview.

Skills

N/A

Benefits

N/A

Schedule

Full time schedule. Hours and days may vary, including rotating weekdays, weekends, and holidays.