HOUSEKEEPER LEAD (FULL TIME)
Job Summary
Supervises, trains and inspects the performance of assigned housekeeping staff to ensure all procedures are completed to unit's standards. Assists where necessary to ensure optimum service to guests.
Essential Duties and Responsibilities
- Provides quality service to customers by providing one-on-one attention to detail.
- Ensures assigned staff have reported to work and clocked in properly; documents late or absent employees.
- Resolves internal/external guest complaints to ensure guest satisfaction.
- Documents call offs, and replaces for any shift.
- Captures and distributes assignment sheets to staff and reviews priorities. Communicates additions or changes to the assignment sheets as they arise throughout the shift.
- Assigns designated keys, radios and beepers to assigned staff. Maintains accurate record of such assignments and ensure security of keys.
- Checks all equipment used by staff for proper supplies, neatness, cleanliness and mechanical problems. Instructs designated personnel to correct deficiencies.
- Inspects areas to confirm cleaning standards have been met.
- Assists staff to ensure highest standards of cleanliness and service.
- Conducts staff training as assigned.
- Contributes to the team; exhibits professionalism with customers, fellow employees and others.
- Performs other duties as assigned.
About the Role
Location: Robert Training Facility - 23260 Shell Lane, Robert, LA 70455. Note: online applications accepted only.
Schedule: Full-time; Monday through Friday, 6:00 AM to 6:00 PM. More details upon interview.
Requirements
- A valid Transportation Worker Identification Credential card is required.
- Previous hotel, hospital, or commercial housekeeping/janitorial experience is preferred.
Qualifications
Pay Range: $13.00 per hour to $15.00 per hour.
*Internal Employee Referral Bonus Available
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
About the Company
ESS Support Services Worldwide – Alaska and Gulf of Mexico is a leading provider of comprehensive support services, specializing in food and facility maintenance for clients and their employees both offshore and on remote land sites. Our team consists of culinary professionals, dedicated kitchen support personnel, and hospitality experts committed to delivering unparalleled guest services, supporting every aspect of daily community life for our clients' resident workers -- 365 days a year, 24 hours a day. ESS Support Services Worldwide offers competitive wages, has an award-winning benefits program which includes health, medical, dental, vision, retirement plus other insurance which meets the needs of each individual.
Equal Opportunity Employer
We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Contact Information
Applications are accepted on an ongoing basis.
ESS maintains a drug-free workplace.
Req ID: 1545891