Housekeeper II

General Responsibilities

Ensure Guests are treated with an Aloha Spirit, accurately, and efficiently. Provide guests with service that anticipates their needs. Responsible for maintaining standards of hotel cleanliness set by the Executive Housekeeper. Help maintain smooth transfer of clean rooms and promote the cleanliness of public space.

Organizational Relationships

• Responsible to: Executive Housekeeper, Housekeeping Supervisor, Inspectors
• Supervises: None

Specific Duties

• Maintain assigned public areas and other offices as required while meeting Hotel’s standards of cleanliness.
• Reporting any maintenance deficiencies.
• Collection, distribution, restocking and receiving of linen and terry items.
• Removing soiled linen.
• Trash disposal from carts and other assigned areas.
• Handling of guest requests or complaints.
• Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings.
• Deep clean all assigned rooms and bathrooms (e.g. carpet cleaning, carpet extraction, shampooing, tile stripping, tile scrubbing).
• Replaces all amenities and linens according to hotel standards.
• Keeps carts and linen closets clean and orderly.
• Reports irregularities or suspicious circumstances on the guest floors.
• Notifies Manager of discrepancies such as vacant rooms, etc.
• Turns in lost and found items as per department standard.
• Uses equipment and supplies in an appropriate and professional manner.
• Completes special cleaning projects; e.g., special cleaning tasks.
• Greets guests in a friendly and courteous manner.
• Satisfies guest requests for information and service.
• Reports items of great value left unsecured in hallways and guest rooms.
• Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings.
• Clean guest room windows and balcony to hotel standards.
• Assist with moving furniture and heavy equipment as necessary.

Physical Requirements

• Sitting: Occasional
• Walking, climbing stairs: Constant
• Crouching/Bending/Stooping: Frequent
• Reaching: Frequent
• Grasping: Constant
• Pushing/Pulling: Constant
• Near Vision: Constant
• Far Vision: Frequent
• Hearing: Constant
• Talking: Constant
• Lifting/Carrying (5 lbs.): Occasional up to 50+ lbs.

Safety Requirements

• OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.

Specific Job Knowledge, Skill And Ability

• Oral and written communication skills
• Ability to communicate effectively with Management
• Excellent organization skills
• Ability to work well under deadline pressure

Qualification Standards

• Adaptable experience with travel industry reservation systems and hotel property management systems.
• No licenses or certificates required.
• No grooming standards required.
• No other requirements.

Notice

• Standing, bending, stooping, and lifting weights up to and including 5 lbs. may be required.
• The hospitality business functions seven (7) days a week, twenty-four hours a day.
• In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.