Housekeeper Full time Night shift

About the Role

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care within the Northwestern Medicine system.

Responsibilities

• Cleans and maintains patient rooms, offices, public areas, treatment rooms, and other assigned areas daily, including collecting and removing trash, changing bed linens, and sanitizing all surfaces.
• Follows policies and procedures on patient isolation and contact precautions as necessary.
• Stocks paper items and other supplies in assigned areas as necessary or designated.
• Maintains cart and equipment in clean, working condition and stores in appropriate storage area.
• Promotes safety in the workplace by using wet floor signs, PPE, not leaving housekeeping cart or supplies unattended, and using chemicals and equipment safely and effectively.
• Uses appropriate chemicals, diluted at the correct ratio, in properly labeled containers.
• Notifies supervisor of equipment needing repairs and reports all safety hazards to manager.
• Communicates to supervisor any issues, including inability to complete schedule, and is proactive in dealing with observed deficiencies (reports issues/work requests to supervisor/manager or Call Center, picks up debris outside of regular work area).
• Establishes and maintains interpersonal relationships with hospital personnel while ensuring confidentiality of patient information.
• Exhibits the ability to articulate designed scripting model to each customer served.
• Uses organizational and unit/department resources efficiently, manages work schedule, completes tasks and assignments on time, and contributes to continuous improvement efforts.
• Participates in efforts to reduce costs, streamline work processes, improve, and grow services provided.
• Presents a friendly, approachable, professional demeanor and appearance, provides accurate and timely information to patients and customers, and addresses questions and concerns promptly.
• Provides directions or assistance to patients and customers with finding their way.
• Uses effective service recovery skills to solve problems or service breakdowns.
• Demonstrates teamwork by helping co-workers within and across departments, communicates effectively, respects diverse opinions and styles, and acknowledges contributions of others.

Requirements

• Must exhibit the ability to follow oral and written instructions.
• Must be able to communicate effectively with patients, visitors, and staff.
• Must be able to use the proper tracking and communication tools utilized by the department.
• Must be able to work independently.

Qualifications

Preferred: One to three years of environmental services experience in a healthcare or hospitality environment.

Schedule

10:30 PM – 7:00 AM, every other weekend.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Benefits include:

• Tuition reimbursement and loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.