Housekeeper

About the Role

The Hotel Housekeeper is responsible for cleaning guest rooms and common areas, replenishing amenities, and ensuring the highest standards of cleanliness and guest satisfaction. This role requires strong attention to detail, the ability to work independently, and a commitment to providing excellent service.

Responsibilities

• Room Cleaning:
  • Clean and sanitize guest rooms according to the hotel's standards, including making beds, cleaning bathrooms, dusting, vacuuming, and replenishing amenities.
  • Ensure all rooms are properly stocked with necessary supplies such as towels, toiletries, and coffee/tea supplies.
  • Report any maintenance issues or damages to the appropriate department for prompt resolution.
• Common Area Maintenance:
  • Clean and maintain common areas of the hotel, including hallways, lobbies, elevators, and public restrooms.
  • Ensure common areas are always tidy, clean, and welcoming to guests.
• Linen & Laundry Management:
  • Collect, sort, and transport linens and towels to the laundry area.
  • Ensure an adequate supply of clean linens and towels is always available.
• Guest Interaction:
  • Respond to guest requests and inquiries promptly and courteously.
  • Provide assistance to guests as needed to enhance their stay.
• Compliance & Safety:
  • Follow all safety and sanitation policies and procedures.
  • Use cleaning chemicals and equipment safely and according to instructions.
• Team Collaboration:
  • Collaborate with other housekeeping team members to ensure all rooms and common areas are cleaned in a timely manner.
  • Assist with special cleaning projects as assigned by the housekeeping supervisor.

Qualifications

• Previous housekeeping experience in a hotel or similar environment is preferred.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage time effectively.
• Excellent communication and customer service skills.
• Ability to perform physical tasks, including lifting, bending, and standing for extended periods.
• Knowledge of cleaning chemicals and equipment is a plus.