Housekeeper

About the role

The Rose Gaming Resort is a $480 million gaming and entertainment complex located alongside I-95 in Dumfries, Virginia. Along with gaming, the resort features a luxury hotel, eight bars and restaurants, meeting and event spaces, a 50,000+ square foot gaming floor with over 1,650 Historical Horse Racing machines, and over 80 acres of green space. The property generates an estimated $35.5 million in annual tax revenue and employs more than 500 team members.

Pay

$16.00 hourly

Responsibilities

• Clean guestrooms, make beds, and provide clean terry and robes.
• Clean, dust, sanitize, collect garbage, and replenish collaterals, supplies, amenities, coffee pods, and condiments.
• Respect guest requests and preferences while adhering to enterprise policies and applicable laws.
• Resolve guest complaints and report maintenance issues to the Room Inspector or Supervisor.
• Carry a radio and wear an earpiece to communicate with team members.
• Conduct daily inspections of guestrooms to ensure cleanliness and maintenance standards are met.
• Follow OSHA rules for chemical usage, ensure proper labeling of hazardous supplies, and maintain equipment according to health and safety guidelines.
• Motivate and collaborate with a diverse team by leading by example, empowering others, sharing knowledge, and coaching.
• Report maintenance issues and guest requests to the Office Coordinator or Supervisor as needed.

Required Skills and Abilities

• Attend required company training sessions.
• Obtain and retain required licenses.
• Perform duties in compliance with local laws and regulations.
• Prevent minors from gambling, loitering in gambling areas, consuming alcohol, or purchasing tobacco.
• Knowledge of ordinances, regulations, laws, policies, and procedures related to the department.
• Knowledge of the property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the team member may have knowledge.

Qualifications

• High School Diploma or GED preferred; equivalent combination of education and relevant experience may be considered.
• Schedule flexibility including evenings, weekends, holiday shifts, and overtime when needed.
• Good verbal and written communication skills.
• Knowledge of housekeeping service techniques and productivity expectations.
• Ability to identify and prioritize issues.
• Personable and professional demeanor with discretion in communication.
• Virginia Racing Commission License.
• Valid driver’s license with a minimum of three years driving experience.

Physical Requirements & Working Conditions

• Frequently required to sit or stand; walk; use hands to finger, reach, handle, or feel objects; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• May be required to lift, push, and pull up to 25 lbs.
• Work environment noise level is usually moderate to loud.
• Employee circulates throughout assigned areas, including smoking areas, actively observing players and machine functionality.