Housekeeper

Responsibilities

• Respond promptly to requests from guests and other departments.
• Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
• Replace guest amenities and supplies in rooms.
• Replace dirty linens and terry with clean items; make beds and fold terry.
• Clean bathrooms in line with hotel standards, using the correct chemicals and adhering to safety protocols.
• Remove trash, dirty linen, and room service items.
• Check that all appliances are present in the room and in working order.
• Straighten desk items, furniture, and appliances; dust, polish, and remove marks from walls and furnishings.
• Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).
• Clean all assigned rooms efficiently, ensuring each room is thoroughly cleaned within a 27-minute timeframe.
• Respond to all room service requests within an 8-minute timeframe; full-service requests should not exceed 15 minutes.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.
• Assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; support team to reach common goals.
• Follow all company safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications; properly store flammable materials.
• Ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information.
• Adhere to quality expectations and standards; clean and make ready the list of rooms given to you according to company standards.
• Perform physical tasks including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, or walk for extended periods.
• Perform other reasonable job duties as requested by Supervisors and Managers.