Housekeeper

About the role

The Lead Room Attendant reports to the Hotel Manager while providing some insight to the Director of Hospitality or General Manager, working together to deliver remarkable service throughout all aspects of the department. A large degree of care is needed to support the Housekeeping department, while collaboration is needed to work in tandem with other departments.

Responsibilities

• Reinforce the company's ideologies to ensure the experiences of genuine hospitality, intuitive service and collaboration are implemented and modeled
• Ensure a sense of belonging for teammates by upholding the company’s values and guidelines for a respectful workplace and developing and environment where diversity, equity and inclusion is celebrated
• Demonstrate and uphold behaviors outlined within the Teammates Handbook
• Demonstrate a positive work ethic and attitude
• Consistently guide and monitor business ethics, ensuring good business practices
• Demonstrate passion and an aptitude for all aspects of a guest’s experience, coaching your team to handle all guest interactions with the highest level of hospitality and professionalism, encouraging your team to find creative solutions in order accommodate guest requests whenever possible
• Observe conditions of all physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye
• Work in collaboration with other operating divisions and any third-party vendors to execute detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures and equipment throughout the hotel
• Assist with and help coach your team to complete the necessary activities for the day, such as inspecting rooms, cleaning guest rooms or stocking supplies, to ensure standards are achieved and associates feel supported and valued to exceed guests’ needs
• Be knowledgeable in all matters related to the safety, security, satisfaction and well-being of hotel guests and teammates, responding swiftly and effectively in any hotel emergency or safety situations
• Foster open lines of communication within the department
• Provide ongoing coaching and feedback to teammates to develop their skill set, fostering an environment of continuous growth
• Perform other job-related duties as requested

Requirements

• (1) one year of Hospitality-related experience, preferably within Housekeeping
• Proficiency in the English language in reading, writing and verbal communication; Spanish language skills are a plus
• Adaptable interpersonal communication skills to address all employee levels of the hotel
• Intermediate skills in Microsoft Excel and Word to create/update spreadsheets
• The ability to work varying schedules that includes days with varying out times, weekends and holidays

Qualifications

• Knowledge of hotel operations and housekeeping procedures
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Physical stamina to perform tasks requiring standing, bending, lifting, and carrying

Skills

• Excellent customer service skills
• Effective problem-solving and decision-making abilities
• Strong organizational and time management skills
• Ability to work flexible hours, including evenings and weekends

Benefits

Not specified

Pay

Not specified

Schedule

Not specified