Housekeeper

About the Property

Dellshire Resort is a distinctive pre-build property in the Pyramid Global Hospitality portfolio, set to open in Spring 2026. This medieval-inspired, four-star destination resort is nestled in the scenic beauty of Wisconsin Dells and will feature a design unlike any other, offering immersive guest experiences, natural surroundings, and Midwestern hospitality. As part of the Pyramid Global Hospitality family — a leading hospitality management company with more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe — you’ll join a people-first culture that values collaboration, growth, and exceptional service. Pyramid’s platform includes Benchmark Resorts & Hotels, Axiom Hospitality, and PYRAMIDWORKS, with corporate offices in Boston, The Woodlands (Texas), and London.

Benefits

• Competitive pay
• Comprehensive health, dental, and vision coverage
• Paid time off and holidays
• 401(k) with employer match
• Associate recognition programs
• Exclusive discounts and family perks
• Free employee meal daily
• Be part of a resort that blends luxury and adventure into a storybook setting
• Work with a team that values creativity, collaboration, and connection
• Experience professional growth in a dynamic, pre-opening environment with room to make your mark

Responsibilities

• Clean occupied and departure rooms, including bedrooms, bathrooms, furniture, mirrors, fixtures, and high-touch surfaces using approved procedures
• Make beds, change linens, replenish towels, and arrange guest amenities according to resort standards
• Vacuum, sweep, mop, dust, and remove routine trash and used linens to designated collection areas
• Inspect the room for cleanliness, missing items, damage, and maintenance needs; report concerns promptly to the housekeeping leader
• Restock the assigned cart and maintain orderly supplies without blocking corridors or emergency exits
• Follow room entry, key control, guest privacy, and Do Not Disturb procedures; protect guest belongings and confidential information
• Respond courteously to requests for towels, amenities, and other housekeeping items; refer unresolved concerns to the leader
• Record completed rooms and communicate room status accurately using the assigned system or checklist
• Turn in found property promptly and follow Lost and Found procedures
• Use approved cleaning products and protective equipment; report unsafe conditions and follow procedures for spills or suspected contamination
• Practice safety standards and be aware of safety hazards (e.g., broken glass, frayed electrical cords, leaks, broken locks, suspicious persons) and properly report as found
• Report to work on time and according to posted schedule, maintain accurate time records, and follow proper standards for issuance of rooms
• Perform other related duties as requested by Floor Supervisor

Requirements

• No prior experience required; job-specific training provided
• Ability to follow cleaning instructions and safety procedures and work dependably as part of a team
• Attention to detail and respectful communication with guests, coworkers, and leaders
• Ability to understand job instructions, communicate service needs, and follow resort attendance and appearance standards