Housekeeper

About the role

As a Housekeeper, you are a vital member of our team, contributing directly to the comfort and satisfaction of our guests. Your role involves maintaining cleanliness and orderliness throughout the hotel, ensuring a positive first impression for our guests. In addition, this individual shall be well-versed on hotel-brand standards and guest expectations. This position reports to the Executive Housekeeper and General Manager.

Responsibilities

• Warmly and professionally greet all guests.
• Thoroughly clean and sanitize guest rooms and public areas according to established standards.
• Demonstrate a keen eye for detail in performing tasks such as bed-making, dusting, vacuuming, and bathroom cleaning.
• Maintain, clean and stock the housekeeping closets and carts, contributing to an organized work environment.
• Adhere to established cleaning protocols and safety standards.
• Respect guest privacy, including guest belongings, with a high degree of integrity.
• Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
• Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met.
• Seek feedback from guests to identify areas for improvement and relay compliments to the team.
• Follow safety guidelines and use protective equipment as necessary.
• Complete assigned rooms within the allocated time frame, maintaining a balance between speed and thoroughness in order to ensure rooms are ready upon check-in time.
• Ensure that rooms are well-stocked with amenities and linens and report any maintenance issues or lost and found items promptly and accurately.
• Stay informed about updated procedures and quality assurance inspections and incorporate them into daily tasks.
• Prioritize tasks based on guest check-ins, check-outs, and special requests in order to minimize guest wait times.
• Demonstrate effective communication with front desk, maintenance, and other departments to coordinate tasks and address any issues.
• Collaborate with team members to find solutions and prevent recurring problems.
• Escalate complex issues to the appropriate supervisor or department when necessary.

Requirements

• Strong work ethic, reliability, and ability to work independently.
• Physical stamina and ability to perform repetitive tasks.
• Must be available to work morning shifts.
• Must be available to work on weekends & holidays.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms. The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Benefits

• Vacation and Paid Time Off
• Hotel discounts at brand properties
• Holiday Pay for worked holidays
• Birthday Pay: A full paid day on your birthday!
• Referral bonuses
• Isolved Benefits:
  • Dental Insurance
  • Vision Insurance
  • Term Life Insurance
  • Short-Term Disability Insurance
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • Long-Term Care with Life Insurance
  • Legal Services
  • Pet Wellness
  • Travel Insurance