Housekeeper

About the role

The Housekeeper is responsible for maintaining cleanliness and hygiene standards throughout the gaming floor, public spaces, and employee areas. This role involves ensuring that all areas are neat, safe, and sanitary for both guests and staff.

Responsibilities

• Perform cleaning duties in bathrooms, and public areas, including dusting, vacuuming, mopping, and wiping down surfaces to meet cleanliness and safety standards.
• Ensure all amenities are replenished according to policies and guest expectations.
• Clean and sanitize public areas such as the gaming floor, lobby, bathrooms, and hallways to maintain a safe and welcoming environment for guests.
• Respond to guest requests for additional amenities or assistance in a prompt and professional manner.
• Ensure the proper use of cleaning chemicals and equipment while following safety guidelines and procedures to prevent accidents or injuries.
• Report maintenance issues such as faulty equipment, broken furniture, or plumbing problems to the supervisor or maintenance team promptly.
• Inspect bathrooms and public areas regularly to ensure that they meet cleanliness and safety standards.
• Follow all facility policies and procedures related to cleanliness, safety, and sanitation.
• Absorb and stock cleaning supplies as needed.
• Follow all safety protocols, including emergency procedures and proper handling of cleaning agents, to ensure the safety of staff and guests.
• Maintain a clean and organized work area at all times.
• Adhere to uniform and grooming standards set by the facility.
• Other duties as assigned.

Standards of Performance

• Consistently meets or exceeds cleanliness and guest service expectations.
• Follows safety protocols and procedures at all times.
• Maintains professional appearance and demeanor.
• Demonstrates reliability in attendance and punctuality.
• Works efficiently and effectively with minimal supervision.
• Must be available to work when needed, including weekends, holidays, and nights.

Required Skills and Abilities

• Strong attention to detail and commitment to cleanliness and hygiene.
• Ability to follow verbal and written instructions accurately.
• Effective time management and organizational skills.
• Ability to work independently or as part of a team.
• Strong interpersonal skills with a friendly, professional demeanor.
• Ability to stay calm and courteous under pressure or in a fast-paced environment.
• Basic understanding of cleaning chemicals and safety data sheets (SDS).
• Dependability and a strong work ethic.
• Flexibility to adapt to changing schedules or tasks.

Education and Experience

• A high school diploma or equivalent preferred.
• Prior experience in housekeeping or custodial services, particularly in a hospitality or gaming environment, is preferred.
• Knowledge of cleaning techniques, equipment, and materials.
• Ability to work efficiently and effectively with minimal supervision.
• Strong communication skills, including the ability to respond to guest requests in a professional and friendly manner.
• Able to obtain and maintain a valid Kentucky gaming/racing license.

Physical Requirements and Working Conditions

• The employee is regularly required to stand, speak, hear, use hands, and reach with hands and arms.
• The employee may occasionally be required to sit.
• Specific vision abilities include close and distance vision, color and depth perception, and peripheral vision.
• The employee must occasionally lift and/or move up to ten (10) pounds.
• The work environment characteristics described here are representative of those encountered by an associate while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.