Housekeeper

About the role

As a Housekeeper at the Grand Geneva Resort & Spa, you will help make guests feel at home by preparing rooms for the next guests, cleaning, restocking items, and keeping all areas of the hotel clean, neat, and tidy. Grand Geneva in Lake Geneva is a 1,300‑acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler, featuring over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and nine unique food and beverage outlets.

Responsibilities

• Ensure prompt, courteous, and superior service to all guests.
• Clean stay‑over and check‑out rooms, changing sheets and replenishing towels and amenities as needed.
• Thoroughly clean and inspect rooms, including bathtubs, toilets, sinks, walls, mirrors, tiles, counters, floors, and furniture, paying close attention to details.
• Vacuum rooms, empty trash, restock amenities, and organize housekeeping closets.
• Make up rollaway beds and cribs in vacated rooms and notify house attendants for storage.
• Respond quickly to guest requests, follow chemical safety rules, and handle hazardous materials properly.
• Report suspicious activities and hazardous conditions to Security; turn in found items to Lost and Found.
• Maintain high guest‑relation standards and assist with requests for additional items.

Requirements

• Previous experience in a similar position at a full‑service hotel (guest room attendant, cleaner, or other housekeeping roles) preferred; experience in hotels, hospitals, casinos, or residential settings is also valued.
• Ability to work a varied schedule that includes days, evenings, weekends, and holidays, and to work under pressure.
• Physical stamina for repetitive manual labor tasks, including lifting, pushing, pulling, or carrying up to 50 lb.
• Ability to stand, walk, bend, kneel, lift, grasp, stretch, and use a vacuum and push a cart on a regular and extended basis.
• High school education or equivalent.
• Reliable transportation to and from work.
• Professional, well‑groomed, and courteous demeanor representing the company.

Schedule

Varied schedule that may include days, evenings, weekends, and holidays.

Benefits

• Free, well‑balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer between properties
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment)
• Company‑paid life insurance
• Employee assistance program
• 401(k) with employer match
• Additional perks and benefits

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60‑year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.