Housekeeper

About the role

Join a lively and passionate housekeeping team at Mad Swans in the South Downs, a countryside hangout for mavericks offering a range of social spaces including Padel Tennis, Pickleball, Darts, Shuffleboard, and Golf.

Responsibilities

• Cleaning and re-setting Cabins
• Changing bed linen and towels
• Stocking and maintaining an inventory of housekeeping supplies
• Dusting and polishing furniture and fixtures
• Scrubbing and sanitising showers, bathtubs, toilets, countertops and sinks
• Vacuuming/mopping all areas including public areas
• Reporting breakages, damages and safety issues for repairs
• Positively engaging and interacting with guests
• Aiding guests with any questions and queries
• Handling guest feedback and resolving issues promptly
• Building rapport with regular guests

Requirements

• Detail oriented
• Able to work independently and as part of a team
• Passionate about delivering excellent guest service
• Comfortable working in clusters of Cabins which are spread out
• An excellent communicator
• Organised and able to multi-task
• Happy to be hands-on and assist with the day-to-day duties as part of a small team
• Highly motivated
• Solutions driven
• Proactive, positive, and resilient by nature
• Comfortable working in a very fast-paced environment

Qualifications

• You must be eligible to work in the UK as we are unable to sponsor any work permits or visas.

Benefits

• Tips & Service Charge
• Free Parking
• Employee Meal whilst on shift
• Wage Stream – access your pay for hours worked before pay day
• Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
• Reward & Recognition Initiatives
• Team Social & Well-being Activities & Events
• Employee Referral Scheme
• Bonus

Pay

Earnings are £11.65/hour to £13.50/hour, including TRONC (Tips & Service Charge), and are depending on age.

Schedule

Shift times will vary throughout the week; however, the operational times will be from 7.00 am to 4.00 pm. Working days will depend on if you work full-time, part-time or weekend. Full-time members of the team will be required to work any five days out of seven and will involve working on weekends on a regular basis. Working hours will vary in line with the operating calendar and needs of the business.