Housekeeper

About the role

Our housekeepers make sure that our resorts are clean and tidy to ensure that our guests have a five-star experience.

Responsibilities

• Clean the resort office, clubhouse, public access areas and models as directed, including mopping, dusting, vacuuming and removing trash.
• Clean cabins and rentals to prepare for new guests.
• Keep rentals and common areas clean and maintain them to our standards.
• Keep track of cleaning supply inventory and request refills as needed.
• Report any maintenance concerns for repairs in common areas, vacant or rental homes to the Resort Manager or Maintenance Supervisor.
• Assist the maintenance staff and other staff members as needed.
• Assist with cleaning up resort-sponsored guest activities and functions.
• Respond to guest inquiries in a timely, professional manner with patience and concern.
• Solve guest-related problems and address conflicts with a positive attitude.
• Drive a motorized vehicle to run errands and/or pick up supplies as needed.
• Work closely with management to maintain open communications and ensure team coordination.
• Provide outstanding customer service.

Requirements

• High school diploma or the equivalent.
• One to three years of experience in a housekeeping role.
• Knowledge of cleaning supplies and products.
• Organizational skills and attention to detail.
• Valid driver’s license, good driving record and current auto insurance.
• Ability to lift up to 50 pounds.
• Willing and able to work weekends and holidays as needed.