Household Goods Coordinator

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of air, land, sea, and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also offers related services such as warehousing, distribution, and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1,300 employees.

Responsibilities

• Ability to effectively communicate with the customer to properly prepare necessary documents to coordinate a residential or organizational move.
• Customer Service: ability to effectively communicate by email or phone with the customer to complete necessary documents required to coordinate the move.
• Ensure all documentation relating to shipment is properly completed as required.
• Interact closely with the moving team in preparation of the customer goods.
• Coordinate with the moving team to ensure proper packing, removing, and loading of customer’s goods.
• Establish and maintain a professional working relationship with the moving team.
• General business support function as assigned.

Requirements

• Bilingual English/Japanese; ability to read, write, and speak English and Japanese.
• Computer skills to include data entry and the use of Microsoft Word, Excel, and Outlook.
• Ability to clearly communicate directions to the driver and moving team.
• Ability to work overtime to meet the customer’s needs.
• Strong customer service skills.
• At least 1 year of experience in customer service.
• Ability to drive Cargo Vans.

Work Environment

This position requires physical demands to include but not limited to standing, walking, sitting, bending, twisting, reaching, lifting, pushing, climbing, pulling, and carrying of heavy objects repeatedly. This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.

Benefits

• Medical, Dental, and Vision benefits beginning the 1st of the month after 30 days.
• 401k with a company match.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• Life and Accidental Death & Dismemberment Insurance.
• Short & Long Term Disability.
• Auto and Home insurance policies.
• Commuter Benefits.
• Generous Vacation and Sick time.

Pay

Salary pay range: $20.43 – $30.67 hourly. This range is a good faith estimate based on qualifications, experience, training, operational and business needs, and other considerations permitted by law. At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.