House Supv RN Access Center - Day Shift

Responsibilities

• Support and provide superior service via phones, email and web –based communications as a receiver and caller, while maintaining Driscoll Access Center quality and performance standards
• Maintains utmost level of confidentiality at all times
• Adheres to hospital policies and procedures
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines
• In the absence of Nursing Administration, will serve as frontline hospital wide nursing administrator on site
• Assists staff to problem solve to ensure patient care needs are met
• Notifies on-call personnel as needed for evening, nights, and weekends
• Collaborates with Social Work/Pastoral Services to provide family support
• Reports any incident that seems unusual/deficient to Security and/or AOC
• In collaboration with Nurse Directors will oversee clinical practice
• Continuously reviews staffing needs to provide proper allocation of staffing resources while maintaining optimal utilization of staff to support patient care outcomes
• Provides clinical practice support for staff to ensure delivery of high quality patient/family care
• Serves as a nursing practice resource with knowledge of nursing standards, policies, & procedures
• Collaborates with charge nurses and clinical coordinator as needed to make nursing decisions related to staff allocation
• Participates in Process Improvement/Development of Policies
• Supports clinical practice implementation and assists with evaluation of same to ensure practice changes occur
• Identifies and participates in sharing best practices throughout department
• Fosters a blame-free practice climate to identify and respond to actual/potential safety issues
• Actively participates in the leadership of the Nursing Administration to meet the goals of the department
• Serves on hospital committees
• Collaborate with supervisors/staff of all departments to encourage rapid response and problem solving as needed
• Reviews policy and procedures update from DCH and Directors
• Reviews and contributes to the attainment of departmental and DCH goals annually
• Participates and contributes to team projects
• Follows DCH and departmental COST control activities
• Maintains identifiable/professional attire at all times, including Name Badges
• Answers telephone calls promptly
• Keeps self and work area neat, and organized
• Participates collaboratively in staff meetings, committees, projects, and teams to resolve conflicts and met Institutional goals, and strategic plan
• Attends staff meetings as requested
• Identifies own learning needs and obtains necessary education to meet requirements of position
• Attends and completes mandatory education programs
• Submits documentation of and reports all work related education and training
• Reviews learning needs with director to set individual education and learning goals on an annual basis
• Serves as Triage Lead for all incoming Phone and Web based communications to the Driscoll Access Center
• Achieves acceptable goals for accuracy rate on all incoming and outgoing calls, emails, eFaxes, and web based communications
• Achieves acceptable goals for all web based registration fields
• Achieves acceptable goals for productive hours
• Conducts a structured, focused interview with the patient, referring MD or referring PCP to gather information regarding the identified patient
• Ensures standard opening and close of call is consistent with department guidelines.

Qualifications

• Graduate of an accredited school of professional nursing
• Bachelor’s degree from four-year College or university preferred
• Three years of nursing experience in which leadership ability has been demonstrated
• Two Years Pediatric Nursing Experience Preferred