House Person - Oxford Suites Yakima

About the role

The House Person is responsible for maintaining and sanitizing the public areas of the hotel, responding to guest requests, and may provide guest transportation. Public areas include the hotel lobby, restrooms, gift shop, guest laundry area, employee break room, pool area, exercise room, business center, stairwells and hallways, outside entrances, and parking.

Responsibilities

• Public Area Cleaning and Sanitizing (70%):
  • Perform daily and ongoing cleaning of public areas, including the lobby, restrooms, gift shop, guest laundry area, employee break room, pool area, exercise room, business center, stairwells, hallways, outside entrances, and parking areas
  • Ensure all areas are clean, orderly, dusted, vacuumed, and trash is removed
  • Maintain outside areas by picking up trash, cleaning ashtrays, and policing the dumpster area
  • Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants
  • Empty room attendant carts of soiled linen and trash
  • Clean and remove spots from corridor walls and doors; polish and clean mirrors, room numbers on guest room doors, and elevator doors
  • Maintain the cleanliness of the hotel van and comply with all food safety, sanitation, safety standards, and security procedures
  • Report any maintenance repairs as needed
  • Perform all tasks in compliance with federal, state, and local food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures
  • Be knowledgeable about and able to respond to emergency situations
  • Report any maintenance repairs needed immediately to their supervisor or General Manager
• Guest Relations (20%):
  • Greet guests with warmth and hospitality, providing directions and assistance as needed
  • Always provide a high level of customer service, taking time with guests to ensure every aspect of their stay meets expectations
  • Escort guests to rooms if requested, manage luggage, and deliver supplies, flowers, and packages
  • Transport guests using a company vehicle when necessary
• Other Duties (10%):
  • Maintain hotel reader boards, stock the gift shop (if applicable), assist with meeting room setup, and communicate effectively with all hotel staff
  • Adhere to attendance policies and maintain regular availability for scheduled shifts
  • May participate in the drivers program or other hotel-related duties as assigned
  • Additional tasks may be assigned, modified, or changed

Requirements

• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Reliable and consistent attendance

Qualifications

• High School Diploma or GED preferred
• Hospitality/hotel work experience preferred

Skills

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Detail Orientation – Is accurate and methodical when following processes and instructions
• Physical Skills – Demonstrates capability of performing physical work in a variety of conditions
• Professional Appearance – Presents a professional and polished look
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily
• Time Management – Does most important, guest-related work first

Physical Requirements

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift, or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.

Benefits

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities