House Person- Housekeeping

Benefits

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see the full list of Team Member Benefits, please visit our career site: www.gotoworkhappy.com/benefits.

Overview

The Houseman is responsible for assisting the housekeeping department by coordinating linen supplies, keeping hallways clean and clear, delivering guest items upon request, and assisting Housekeepers.

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations and departmental policies and procedures.
• Maintain a clean, safe, hazard‑free work environment within area of responsibility.
• Promote positive guest relations at all times.
• Assist Housekeepers in cleaning rooms, as needed.
• Stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment.
• Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
• Enter guest rooms according to procedures, including respecting Do Not Disturb rooms.
• Assist Housekeepers in deep cleaning guest rooms.
• Remove In‑Room Dining trays/tables from guest rooms and corridors.
• Deliver guest request items to guest rooms.
• Clean and stock linen closets.
• Empty and dispose of trash from Housekeeper carts and linen closets.
• Remove dirty linen from Housekeeper carts and linen closets and take to laundry.
• Clean stairwells, windows, furniture, lighting, fixtures, drapes, vents, and plants.
• Sweep and mop floors; vacuum and shampoo carpets.
• Deliver and remove cribs and roll‑away beds, as needed.
• Clean vacuum cleaners daily.
• Unload and store all unused items from caddies/carts, and store caddies/carts correctly.
• Maintain positive and professional communication with all team members.
• Provide recognition to others, including co‑workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunity, special events, and other activities.
• Ensure a healthy and safe work environment for co‑workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in‑house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all team members have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, team members, and managers to gain an understanding of strengths and opportunities for improvement.
• Work as a team, helping all team members to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with management to ensure that assigned duties are completed to standard.
• Present a professional image to team members, guests, clients, owners, and investors.
• Operate ethically to protect the Hard Rock brand.
• Maintain confidentiality of guest, team member, and company information.
• Comply with all policies and standard operating procedures of the property.
• Perform work regularly and predictably.
• Other duties as assigned.

Qualifications

• High School diploma or equivalent, along with 6 months Janitorial experience required, or an equivalent combination of education and experience.
• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass a background check and drug screening.
• Must be able to work nights, weekends, and holidays.
• Ability to comprehend and use technical or professional language, written or spoken, to communicate complex ideas.
• Ability to read, comprehend, and write simple instructions, short correspondence and memos.
• Ability to perform basic numerical operations (counting, adding, subtracting, multiplying, dividing).
• Ability to effectively deal with internal and external guests and team members, requiring patience, tact, and diplomacy.
• Fluency in English; additional languages preferred.

Physical Demands

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand‑eye coordination, and ability to work with hands above shoulders.
• Ability to occasionally move objects up to 50 pounds (25 kg) and up to 100 pounds (50 kg).
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to operate potentially hazardous equipment.

Pay

Pay Range: $14 – $19 per hour.