House Manager - Summer 2026

Responsibilities

• Manage the front of house and ushers with diplomacy and sound judgment before, during, and in closing of all events.
• Supervise volunteer ushers who take tickets, distribute programs, and seat guests; problem solve; and assist patrons, including guests with disabilities, as needed.
• Resolve challenging situations with audience members or volunteer ushers with grace and professional demeanor.
• Cookordinate on-site venue setup on the day of each event. The setup coordination will involve signage, checking supply of program books, and crowd-control measures for each event.
• Support will be provided by staff and interns, but the House Manager coordinates instructions and is responsible to assure the correct setup in advance of volunteers’ arrival.
• Supervise access to the venue entrances and exits before, during, and after each festival event and in the case of emergency evacuation.
• Supervise the operation of front-of-house lighting during performances.
• Oversee the provision of equipment and chairs for comfort and convenience as needed for ticket holders waiting in line.
• Ensure flashlights are in good working order and are distributed to concert venues as needed.
• Ensure programs, signage, and stanchions are gathered and put away at the close of each event.
• Collect, count and submit to Music@Menlo all torn ticket stubs labeled by date and event.
• Communicate with security for patron transportation from parking lot.
• Follow emergency protocols and provide First Aid/CPR to patrons needing care.

Qualifications

• Previous house management experience in a performing arts setting.
• Outstanding communication and organization skills.
• Sound judgment and diplomacy, and a solid sense of the skills needed to work with a dedicated yet diverse team of volunteers.
• Must be very detail oriented and have the ability to efficiently handle multiple situations at any given time, including emergencies.
• Ability to remain calm and pleasant in a fast-paced environment, as well as make good decisions quickly.
• Physical stamina including the ability to stand for long periods of time, plus the ability to lift and carry 40+ lbs.
• Must be available to work all ticketed festival events, including weekends.
• First Aid/CPR certification; American Red Cross course provided to successful candidate.

About the role

The House Manager is responsible for managing the front of house and ushers during the Music@Menlo festival season. Responsibilities include supervising volunteer ushers, coordinating venue setup, and handling emergency situations. The ideal candidate should have previous house management experience in a performing arts setting, excellent communication and organizational skills, and the ability to work with a diverse team of volunteers.

Benefits

All employees are eligible to participate in a generous benefits package, including comprehensive group insurance plans, retirement plan with exceptional employer contributions, and lunch on site during the festival. Employees may also access on-the-job training and free tickets to select performances.