House Attendant (Personal de limpieza)

About the role

Clean and maintain the hotel’s public areas according to the brand/hotel’s guest-service and sustainability standards.

Growth path: Supervisor of Cleaning/Guest Service Agent – Head of Cleaning or Front Desk Manager.

Responsibilities

• Greet and acknowledge guests courteously and in a friendly manner.
• Inspect assigned areas and perform cleaning tasks as required.
• Collect trash from service areas and dispose of it in outdoor trash containers.
• Vacuum and dust guest hallways.
• Collect bed linens and sheets from hotel floors and transport them to the laundry collection area.
• Deliver clean linens to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and provide assistance.
• Work as a room-service assistant during staff shortages or peak periods.
• Consider guest satisfaction scores and work to increase overall and departmental guest satisfaction.
• Practice safe work habits, use protective equipment, and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other tasks as requested by management.

Requirements

• High school diploma preferred.
• Previous cleaning experience required or equivalent training preferred.

Work Environment

• Schedule varies and may include holidays, weekends, and rotating shifts.
• Requires prolonged standing, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending, and kneeling to access all areas.
• Use of cleaning chemicals.