House Account Manager

About the Role

We're looking for an experienced House Account Manager to manage, retain, and grow a portfolio of assigned customer accounts. This is a sales and account management position focused on customer relationship management, account growth, new business development, customer retention, and revenue growth. The House Account Manager will serve as a primary point of contact for customers. This role will identify sales opportunities within existing accounts, present products and services, manage customer needs, and build relationships with key decision-makers and executive-level stakeholders.

What You'll Do

• Manage a portfolio of house accounts and serve as the primary customer contact.
• Build and maintain long-term customer relationships while increasing retention and engagement.
• Develop trusted relationships with key accounts, customer stakeholders, decision-makers, and executive/C-level contacts.
• Identify sales, upselling, cross-selling, and new business opportunities within existing accounts.
• Present and sell products and services based on customer needs and business objectives.
• Negotiate contracts, close sales, and support revenue growth and profitability.
• Manage customer questions, requests, concerns, and escalations. Provide effective, customer-focused solutions.
• Coordinate with Sales, Customer Service, Product Development, and other cross-functional teams to resolve customer issues and improve the customer experience.
• Forecast and track sales performance, account metrics, quarterly sales results, annual forecasts, and account growth.
• Prepare account reports and maintain accurate customer, sales, and opportunity information within the CRM system.
• Assist Account Executives with replacement-part orders, shipping quotes, and customer requests.
• Identify opportunities to improve account development, customer satisfaction, processes, and sales.
• Manage multiple accounts, sales opportunities, customer priorities, and deadlines while meeting individual and team sales goals and quotas.

What We're Looking For

• Proven experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, Customer Success Manager, Business Development Representative, or similar sales or customer-facing role.
• Demonstrated success managing and growing customer accounts and business relationships.
• Experience with account management, customer retention, sales development, upselling, cross-selling, and revenue growth.
• Proven ability to meet or exceed sales quotas, sales targets, and business goals.
• Strong communication, presentation, negotiation, persuasion, and closing skills.
• Ability to communicate with and influence stakeholders at all levels, including executive and C-level contacts.
• Strong customer service, problem-solving, active listening, judgment, and conflict-resolution skills.
• Experience using CRM software to manage accounts, opportunities, customer information, sales activity, and forecasting. NetSuite preferred.
• Proficiency with Microsoft Office, particularly Microsoft Excel.
• Strong organizational skills with the ability to manage multiple accounts, priorities, projects, and deadlines.
• Strong written and verbal communication skills with excellent attention to detail and accuracy.
• Ability to work collaboratively with Sales, Customer Service, Product Development, and cross-functional teams.
• Demonstrated initiative, accountability, teamwork, and relationship-building skills.
• Ability to travel approximately 10% as needed.
• Ability to work 100% in office at our St. Louis, MO headquarters.

Compensation & Benefits

• $60,000–$70,000 annual salary, based on experience and qualifications
• Commission $10,000+ and performance bonus
• 401(k) with a 6% company match with immediate vesting
• Medical and dental insurance with Intercard contributing 90% of the premium for employee coverage
• Vision insurance and company-provided life, short-term disability, and long-term disability insurance
• Paid Time Off (PTO) accruing each pay period beginning immediately
• 10 paid holidays per year, including one floating holiday